Smart Home Consultant

ADT•Bridgeville, PA

5h•Onsite

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, delivering in-home consultations, installations, troubleshooting, and customer education. The role combines hands-on installation with consultative sales to help residential customers design security and smart home systems that fit their needs. Consultants activate systems, explain ADT’s app and product features, and help integrate new products with customers’ existing setups. The position includes onboarding and educating customers, providing proactive support, and identifying opportunities to strengthen home protection. ADT provides three weeks of paid onboarding training, a company vehicle for work use, hourly pay of $18.70, and uncapped commissions and other incentives. The posting states that Smart Home Consultants earn an average of $105,000 annually, including earning opportunities.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be needed based on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.
Continuous learner who adapts to new tools and technologies.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart home products.
Integrate new products with the customer’s existing setup.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.
Advise customers on system design and setup to support their safety goals.