Smart Home Consultant

ADT • Fort Myers, FL

2d • Onsite

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which delivers installation, service, troubleshooting, and customer education for smart security solutions in homes and businesses. In this role, you will consult with residential customers to design home security and smart-home setups that meet their needs. The work combines in-home assessments and consultative sales with installing and activating security hardware, cameras, IoT devices, and other smart-home products. You will integrate devices with existing setups, help customers use the company’s app and product features, resolve technical questions, and provide proactive support. The role includes uncapped upsell commissions, job-completion pay, quality bonuses, and referral incentives. Hourly pay is $17.00, with stated average annual earning potential of $105,000. During a three-week onboarding program, training is paid at an additional $320 per week on top of hourly pay. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart-device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system designs and setups that support their safety goals.
• Willingness and ability to continuously learn and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart-home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart-home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability coverage.
• Life insurance.
• Well-being benefits.
• Paid time off.
• Paid onboarding training.
• Company vehicle provided for work use.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED