Smart Home Consultant

ADT•Macon, GA

12d

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in homes and businesses. This role combines in-home consultations and hands-on installation with consultative sales. The consultant helps residential customers design security and smart-home setups suited to their needs, installs and activates products, and educates customers on using the system and its features. The position includes paid onboarding training covering New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use. Compensation includes hourly pay, job completion pay, quality bonuses, referral incentives, and uncapped upsell commissions.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
Strong customer-focused communication skills.
Technical aptitude with smart-device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to advise customers on system design and setup that support their safety goals.
Ability to learn continuously and adapt to new tools and technologies.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart home products.
Integrate new products with the customer’s existing setup.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.