Smart Home Consultant

ADT • Portland, ME

1d

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in homes and businesses. This role combines in-home consultation, hands-on installation, and consultative sales. The consultant helps residential customers design security and smart-home setups suited to their needs, installs and activates products, explains the app and system features, and provides support to build customer confidence.

The role pays $17.00 per hour, with stated average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, employees receive an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart-device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to climb and lift 10 or more pounds.
• Ability to work indoors and outdoors in varied conditions.
• Willingness and ability to learn and adapt to new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart-home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart-home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.
• Advise customers on system design and setup to support their safety goals.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Tuition reimbursement
• Short- and long-term disability coverage
• Life insurance
• Well-being benefits
• Paid time off
• Company vehicle for work use
• Paid onboarding training
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED