Smart Home Consultant

ADT•East Lampeter Township, PA

5h•Onsite

About The Position

The Smart Home Consultant works in ADT’s Field Operations team, serving residential customers through in-home consultations, installation, activation, troubleshooting, and customer education. The role combines hands-on technical work with consultative sales to design home security and smart-device setups that meet customers’ needs. Consultants integrate products with existing home systems, explain ADT’s app and product features, and provide proactive support to build customer confidence. The position offers an hourly rate of $18.70, plus uncapped commissions, job-completion pay, quality bonuses, and referral incentives. ADT states that Smart Home Consultants earn an average of $105,000 annually. New hires receive three weeks of onboarding training and an additional $320 per week during that training. A company vehicle is provided for work use.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be needed based on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to advise customers on system design and setup to support their safety goals.
Ability to learn continuously and adapt to new tools and technologies.
Ability to climb, lift 10 or more pounds, and work indoors or outdoors in varied conditions.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart home products.
Integrate new products with the customer’s existing setup.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.

Benefits

Medical, dental, and vision insurance.
401(k) with company match.
Tuition reimbursement.
Company vehicle for work use.
Short- and long-term disability insurance.
Life insurance.
Well-being programs.
Paid time off.
Professional development and career growth opportunities.
Flexible work schedule to accommodate the consultant’s and customers’ needs.
Paid onboarding training, with an additional $320 per week during the three-week onboarding period.
Uncapped commissions, job-completion pay, quality bonuses, and referral incentives.