Small Format Team Leader

Target • San Diego, CA

17h

About The Position

The Small Format Team Leader ensures a consistent guest experience in a small-format Target store by keeping products in stock, available, accurately priced, and signed on the sales floor. The role works across store operations, including cashiering, stocking, presentation, price accuracy, and fulfillment where applicable, while providing exceptional guest service and anticipating guest needs.

This leader plans and assigns department workload, supports sales goals, monitors guest, financial, and team metrics, and improves execution and efficiency. The role also leads hourly team members through hiring, onboarding, training, coaching, performance feedback, and accountability. With guidance from a direct leader, the Team Leader manages inventory and product processes, supports safety and security practices, and regularly assumes store-level Leader on Duty responsibilities. The position is full-time, though weekly hours are not guaranteed to be 40 and may fluctuate with business needs.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver an Easy, Inspiring, and Friendly guest experience and ensure team members understand and consistently meet guest experience commitments.
• Observe team member performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, and team outcome metrics, identify opportunities, take action, and align the team on execution and behaviors that improve results.
• Understand sales goals and plan and execute daily and weekly workload to support department and store sales goals and guest engagement.
• Plan merchandising and pricing workload and make changes to sales-floor displays, sales plans, and promotions.
• Model, train, and coach team members on service expectations and the service culture.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor.
• Manage incoming and outgoing products, stock levels, inventory accuracy, product arrangement, pricing, and promotional signing for assigned departments, with guidance from the direct leader.
• Assign daily tasks based on planned workload and guest traffic patterns, aligned with weekly and monthly priorities.
• Help lead department team members in backroom and sales-floor work; review reporting, identify gaps, and develop plans to resolve them as directed by the leader.
• Lead pick, pack, and ship fulfillment work where applicable to the location.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in onboarding and learning, and help close knowledge and skill gaps through training, coaching, and development.
• Establish clear goals and expectations with guidance from the direct leader and hold team members accountable.
• Promote inclusivity by valuing diverse voices and approaches, acting authentically and respectfully, and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these expectations.
• Lead safety practices by modeling and recognizing safe behaviors, correcting hazards, holding the team to safety expectations, assisting with incident response, and reporting and investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• As a key carrier, follow safe and secure training and processes.
• Regularly assume store-level Leader on Duty responsibilities during assigned shifts to support the store guest experience.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining compliance, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may be available; eligibility details are provided through Target's benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED