Small Format Team Leader

Target • Chicago, IL

2d • $25 - $42 • Onsite

About The Position

The Small Format Team Leader helps deliver a consistent guest experience in a small-format Target store by ensuring products are in stock, available, accurately priced, and signed on the sales floor. The role oversees store operations and efficiency across areas such as cashiering, stocking, presentation, pricing, and fulfillment, while modeling exceptional guest service and developing a guest-first culture.

The Team Leader plans and assigns work, monitors guest, financial, and team metrics, and takes action to improve results and execution. With guidance from a direct leader, the role manages inventory and merchandising processes, coaches and develops team members, supports hiring and onboarding, and helps maintain safety, security, compliance, and ethical conduct. The position also regularly assumes store-level leadership-on-duty responsibilities and may support cashiering, order pickup, and Drive Up.

This is a physically active, full-time role with a variable schedule that may include nights, weekends, holidays, closing shifts, and peak shopping times. Although full-time, the role does not guarantee 40 hours per week; hours may fluctuate based on business needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements during duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an Easy, Inspiring, and Friendly experience.
• Ensure team members understand, are trained on, and consistently deliver guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong guest service, and hold the team accountable.
• Review guest, financial, and team outcome metrics, identify opportunities, take action, align the team on execution, and drive results.
• Understand sales goals and plan and execute daily and weekly workload with guidance from the direct leader.
• Plan merchandising and pricing workload and make changes to sales-floor displays, sales plans, and promotions.
• Model, train, and coach team members on guest service expectations and service standards.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor.
• Manage incoming and outgoing products, stock levels, inventory accuracy, product arrangement, pricing, and promotional signing for assigned departments, with guidance from the direct leader.
• Assign daily tasks based on planned workload and guest traffic, aligned with weekly and monthly priorities.
• Help lead team members in backroom and sales-floor areas; review reporting, identify gaps, and develop plans to resolve them according to leader direction.
• Lead pick, pack, and ship fulfillment work where applicable.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning, and help close knowledge and skill gaps through training, coaching, and experience.
• Establish clear goals and expectations with guidance from the direct leader, and hold team members accountable.
• Promote inclusivity by valuing diverse voices and approaches and creating equitable experiences.
• Model and uphold ethical conduct, safety, and compliance; hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, assisting with incident response, and timely and accurately reporting or investigating injuries.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes and training as a key carrier.
• Regularly assume store-level leadership-on-duty responsibilities during assigned shifts.
• Address store emergencies and compliance needs.
• Support guest services including backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive medical, vision, dental, and life insurance and other comprehensive health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED