Small Format Team Leader

Target • Chicago, IL

22h • Onsite

About The Position

The Small Format Team Leader helps deliver a consistent guest experience in Target’s smallest-format stores by ensuring products are in stock, available, accurately priced, and signed on the sales floor. This operations-focused leadership role spans store areas such as cashiering, stocking, presentation, and price accuracy, while providing exceptional guest service and developing a guest-first culture.

The Team Leader plans and executes department workload, supports sales goals, manages inventory and merchandising processes, and leads hourly team members through hiring, onboarding, training, coaching, and accountability. With guidance from a direct leader, the role also oversees backroom and sales-floor execution, fulfillment work where applicable, safety and security practices, and store-level leadership duties during assigned shifts. This is a full-time position, though weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequent lifting or moving of items up to 15 pounds and occasional lifting or moving of merchandise and fixtures up to 44 pounds without additional assistance.
• Flexible availability for nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance is necessary.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive Up and carryout.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver Target’s guest experience commitments and create an easy, inspiring, and friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on execution, and celebrate results.
• Understand sales goals and plan and execute daily and weekly workload to support department and store sales goals and guest engagement.
• Plan merchandising and pricing workload and make changes to sales-floor displays, sales plans, and promotions.
• Model, train, and coach team members on guest service expectations and service standards.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor.
• Manage incoming and outgoing products, stock levels, inventory accuracy, product arrangement, pricing, and promotional signing for assigned departments, with guidance from the direct leader.
• Assign daily tasks based on planned workload and guest traffic, aligning work with weekly and monthly priorities.
• Help lead department team members in backroom and sales-floor areas, review reports to identify gaps, and develop plans to resolve them as directed.
• Lead pick, pack, and ship fulfillment work where applicable.
• Evaluate candidates for open positions and help develop a guest-centric team.
• Participate in onboarding and learning; help close knowledge and skill gaps through training, coaching, and development.
• Establish clear goals and expectations with guidance from the direct leader and hold team members accountable.
• Promote inclusivity by valuing diverse perspectives, acting authentically and respectfully, and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, enforcing safety expectations, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure training and processes as a key carrier.
• Regularly assume store-level leader-on-duty responsibilities during assigned shifts.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable federal, state, and local adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED