Small Format Team Leader

Target • Ridgewood, NY

1d

About The Position

The Small Format Team Leader helps ensure products are in stock, available, accurately priced, and signed on the sales floor in Target’s smallest-format stores. The role oversees store operations and process efficiency across areas such as cashiering, stocking, presentation, and price accuracy, while providing exceptional guest service and anticipating guest needs.

The Team Leader plans and executes department workloads, supports sales goals, manages inventory and product presentation, and leads hourly team members through onboarding, training, coaching, feedback, and accountability. The role also supports fulfillment, guest services, store safety and security, compliance, and store-level leadership on duty responsibilities. The position is full-time, though weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Lead others and hold them accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Maintain a welcoming and helpful attitude toward guests and team members.
• Communicate effectively.
• Remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Accurately handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 15 pounds and occasionally items or fixtures up to 44 pounds without additional assistance.
• Work a flexible schedule that may include nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.
• Remain mobile for the duration of a scheduled shift, which may vary in length.
• Work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive Up and carryout.
• The role is full-time, but does not guarantee 40 hours per week; hours may fluctuate with business needs.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members are trained to provide a consistent, friendly, and helpful guest experience.
• Observe team members, provide feedback, recognize strong performance, and hold team members accountable for expectations.
• Review guest, financial, and team outcome metrics; identify opportunities; take action to improve results and guest experience.
• Understand sales goals, plan daily and weekly workloads with guidance from the direct leader, and execute plans to support department and store sales goals.
• Plan merchandising and pricing workloads, update sales-floor displays and sales plans, and execute promotions.
• Model, train, and coach team members on guest service expectations.
• Manage incoming and outgoing products, maintain stock levels and inventory accuracy, and execute product arrangement, pricing, and promotional signing processes.
• Assign daily tasks based on planned workload and guest traffic, aligned with weekly and monthly priorities.
• Help lead team members in backroom and sales-floor areas, review reports to identify gaps, and develop plans to resolve them in accordance with the leader’s direction.
• Lead pick, pack, and ship fulfillment work where applicable.
• Evaluate candidates for open positions and help develop a guest-centric team.
• Participate in onboarding and learning, close knowledge and skill gaps through training, establish clear goals, and hold team members accountable.
• Promote inclusivity by valuing diverse perspectives and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Model safe behaviors, identify and correct hazards, support incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure training and processes as a key carrier.
• Regularly assume store-level leadership on duty responsibilities during assigned shifts.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, Order Pickup, and Drive Up while maintaining compliance, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED