Store Manager, Small Format Market

PCC Community Markets•Downtown - Seattle, WA

1d•Onsite

About The Position

The Small Format Market Store Manager is responsible for all aspects of small format store operations. The role leads store staff and supports their development in a culture of mutual trust, respect, and accountability, while delivering outstanding customer service and advancing PCC’s triple bottom line. The Store Manager drives success across departments by modeling the company’s Behaviors and Leadership Competencies. The position works in an office, grocery store, and a variety of off-site environments. Store conditions may include wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in all temperatures depending on location, and possible exposure to allergens or chemicals. The role generally involves light physical work, with occasional medium or heavy physical work when supporting stores or off-site events. Reasonable accommodations are available to qualified applicants and employees with disabilities. This position reports to the Director of Stores. Compensation is $96,000–$102,500 annually, depending on experience, and the role is bonus eligible.

Requirements

At least three years of experience managing a multi-department retail store.
Proven strong leadership abilities.
Ability to lead and mentor staff supportively while ensuring accountability and developing leaders.
Ability to exercise professional judgment, assess situations and information, use available resources, and take timely, appropriate action.
Strong verbal and written communication skills.
Computer skills and experience using Microsoft Excel, Word, and Outlook.
Ability to participate in developing, managing, and achieving budgets.
Demonstrated experience creating and maintaining outstanding customer service.
Excellent communication and problem-solving skills.
Experience writing schedules and managing payroll.
Ability to work at any store location as assigned.
Passion for PCC values and quality, organic, and fresh food.
Ability to perform light physical work consistently and occasionally medium or heavy physical work; frequent sitting, walking, reaching, and grasping; and occasional standing and walking throughout a shift.

Nice To Haves

Food service, grocery store, or related management experience, including in-depth management of at least two relevant departments.

Responsibilities

Provide leadership, direction, and mentorship to store staff.
Foster trust, respect, and accountability to build a strong store team.
Participate in hiring, training, and evaluating store staff.
Oversee store operations and ensure programs are executed to consistently high standards.
Handle conflict resolution, problem solving, communication, interpersonal matters, sharing the company vision, and implementation of customer-service and position-specific training.
Set and maintain the highest standards for store conditions.
Write schedules that meet store needs while maintaining the labor budget.
Maintain company, store, and department policies and procedures, including those related to cleanliness, shelf conditions, service standards, food quality and safety, receiving, merchandising, uniform and dress guidelines, signage, POS, and bookkeeping.
Support every store department, diagnose issues, and develop solutions.
Use financial reports to analyze results and identify opportunities.
Create and nurture an environment that delivers consistently excellent customer service.
Develop and deliver an annual budget with high expectations for sales and profitability.
Provide a healthy and safe work environment for staff.
Support community involvement through personal and staff participation.
Perform other tasks and duties as assigned.

Benefits

Medical, dental, and vision plans.
Life insurance.
Short-term disability and long-term disability.
Parental leave.
Employee Assistance Program.
Paid time off starting at 0.08 hours per hour worked.
Six paid holidays per year.
Bereavement leave.
401(k) profit-sharing contribution.
Discounted ORCA bus pass.
Staff discount on in-store purchases.
Free PCC co-op membership.
Flexible Spending Account with pre-tax savings on eligible health and child care expenses.
Bonus eligibility.