Store Manager, Small Format Market

PCC Community Markets • Seattle, WA

14h • $96,000 - $102,500 • Onsite

About The Position

The Small Format Market Store Manager is responsible for all aspects of small format store operations. The role leads and mentors store staff, supports a culture of mutual trust, respect, and accountability, and ensures excellent customer service and consistent execution of store programs and standards. The Store Manager is accountable for store conditions, staffing and labor budgets, policies and procedures, financial performance, annual budgeting, sales and profitability, and a healthy and safe work environment. The position also supports all store departments, resolves issues, and promotes PCC’s values and community involvement. The position is based at the Downtown Seattle location but may require work at any store location as assigned. It reports to the Director of Stores.

Requirements

• At least three years managing a multi-department retail store.
• Food service, grocery store, or related management experience.
• Demonstrated leadership and mentoring skills, including supporting staff development and accountability.
• Sound professional judgment, with the ability to assess situations and information, use available resources, and take timely, appropriate action.
• Strong verbal and written communication skills.
• Computer skills, including experience with Microsoft Excel, Word, and Outlook.
• Ability to participate in developing, managing, and achieving budgets.
• Experience creating and maintaining outstanding customer service.
• Excellent communication and problem-solving skills.
• Experience writing schedules and managing payroll.
• Ability to work at any store location as assigned.
• Passion for PCC values and quality organic and fresh food.

Nice To Haves

• In-depth management experience in at least two relevant departments.

Responsibilities

• Provide leadership, direction, and mentorship to all store staff.
• Foster trust, respect, and accountability to build a strong store team.
• Participate in hiring, training, and evaluating store staff.
• Oversee store operations and ensure programs are executed to consistently high standards.
• Handle conflict resolution, problem solving, communication, and interpersonal matters; share the company vision and implement customer service and position-specific training.
• Set and maintain high standards for store conditions.
• Write schedules that meet store needs while maintaining the labor budget.
• Maintain company, store, and department policies and procedures, including standards for cleanliness, shelf conditions, service, food quality and safety, receiving, merchandising, uniforms, signage, POS, and bookkeeping.
• Support every store department, diagnose issues, and develop solutions.
• Use financial reports to analyze results and identify opportunities.
• Create and nurture an environment that delivers consistently excellent customer service.
• Develop and deliver an annual budget with high expectations for sales and profitability.
• Provide a healthy and safe work environment for staff.
• Participate in and encourage staff involvement in the community.
• Perform other tasks and duties as assigned.

Benefits

• Medical, dental, and vision plans.
• Life insurance, short-term disability, long-term disability, parental leave, and Employee Assistance Program.
• Paid time off starting at 0.08 hours per hour worked, six paid holidays per year, and bereavement leave.
• 401(k) profit-sharing contribution.
• Discounted ORCA bus pass, staff discount on in-store purchases, free PCC co-op membership, and a Flexible Spending Account with pre-tax savings on eligible health and child care expenses.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed