Slovak Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

6d • Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting elite talent with industry-leading organizations across the European continent. As a trusted partner in the Customer Support Services sector, we pride ourselves on delivering bespoke recruitment solutions that foster career growth and long-term professional success. We are currently seeking a dynamic professional for the Slovak Speaking Solutions Consultant position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to join a fast-paced Customer Support Services environment, where you will provide expert solutions and world-class service to a diverse range of international clients.

Requirements

• Native or fluent Slovak (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Strong proficiency in English to collaborate within our international team in Sofia.
• Excellent communication and problem-solving skills, with a passion for helping others.
• Ability to adapt to new technologies and thrive in a multicultural workspace.

Nice To Haves

• Prior experience in Customer Support Services or a client-facing role is highly desirable.

Responsibilities

• Deliver exceptional omnichannel support to Slovak-speaking customers within the fast-growing Customer Support Services industry.
• Analyze complex customer inquiries and provide accurate, timely solutions to ensure total satisfaction.
• Maintain detailed records of customer interactions within our high-tech internal database systems.
• Collaborate with cross-functional teams in Sofia to optimize service delivery and enhance operational efficiency.
• Act as a brand ambassador, ensuring all communications align with our premium quality standards.
• Participate in ongoing training to stay updated on product specifications and industry best practices.
• Consistently meet and exceed individual and team-based KPIs in a results-driven professional environment.

Benefits

• Competitive Monthly Salary package.
• Fully Paid Training to ensure your professional development.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for those joining our growing list of jobs in Bulgaria.
• Attractive Monthly Performance Bonus based on your individual contribution.
• €1,500 Signing Bonus (one-time) for new hires joining our Sofia office.
• Opportunities for rapid career advancement within the Customer Support Services sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed