German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking an exceptional professional for a German Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to leverage their language skills within a dynamic environment, offering an unparalleled opportunity to advance your career through one of the best German-speaking jobs available today. The position is based in Sofia, Bulgaria.

Requirements

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport or work authorization for Bulgaria.
Proven experience in a professional Customer Support Services or client-facing environment.
Excellent communication and problem-solving skills, with a focus on delivering high-quality solutions.
Strong proficiency in English to collaborate within our international team structure.
Ability to relocate to Sofia for this rewarding German Speaking Solutions Consultant position in Bulgaria.

Responsibilities

Serve as the primary point of contact for German-speaking clients, ensuring excellence in the Customer Support Services sector.
Provide high-quality technical and functional support to resolve complex queries effectively.
Maintain accurate customer records and documentation within our CRM systems.
Collaborate with international teams to optimize service delivery and customer satisfaction metrics.
Identify recurring customer issues and propose innovative solutions to enhance service workflows.
Navigate complex inquiries while maintaining the high professional standards expected of a Solutions Consultant.
Engage in continuous professional development to stay updated on product knowledge and support best practices.