Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers in dynamic, high-growth international environments. We are currently seeking a motivated professional for a Danish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join the thriving Customer Support Services sector in Sofia, offering a career path defined by personal development, international exposure, and a generous compensation package.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills, essential for success in this Customer Support Services role.
• Ability to adapt to a fast-paced, professional environment in Sofia.

Nice To Haves

• Previous experience in customer-facing roles is preferred but not required.
• Passion for problem-solving and delivering high-quality service to Danish-speaking customers.

Responsibilities

• Serve as the primary point of contact for Danish-speaking clients, providing expert solutions within the Customer Support Services industry.
• Manage complex inquiries via phone, email, and live chat while maintaining high standards of service excellence.
• Identify customer needs and deliver tailored solutions to ensure high levels of satisfaction and retention.
• Document all interactions accurately within the CRM system to track performance and improve internal service processes.
• Collaborate with international teams to share feedback and contribute to the ongoing improvement of client support workflows.
• Handle technical troubleshooting and account management tasks with precision and a customer-centric mindset.
• Maintain comprehensive knowledge of the products and services offered to provide proactive assistance.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed