Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional to join a leading enterprise within the Customer Support Services sector in the heart of Sofia, Bulgaria. This Italian Speaking Solutions Consultant position offers a unique opportunity to provide premium technical and service-oriented support while building an international career in one of Europe’s most vibrant tech hubs.

Requirements

• Native or fluent Italian (spoken and written) is essential for this role.
• Valid EU passport or work permit for Bulgaria is required.
• Strong proficiency in English to collaborate with an international team.
• Previous experience in the Customer Support Services industry or a client-facing role is highly preferred.
• Excellent communication and problem-solving skills with a service-oriented mindset.
• Adaptability and a desire to excel in professional Italian-speaking jobs abroad.

Responsibilities

• Provide high-quality technical and functional support to Italian-speaking clients within the Customer Support Services industry.
• Analyze complex user inquiries and provide effective solutions to ensure total client satisfaction.
• Maintain comprehensive documentation of interactions and resolutions within the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex service-related issues.
• Achieve individual and team-based KPIs, consistently meeting service level agreements (SLAs).
• Proactively contribute to the improvement of internal service processes and knowledge base content.
• Participate in ongoing training sessions to stay updated on product specifications and industry standards.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on products and industry-specific software
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Attractive Monthly Performance Bonus
• Exciting career growth opportunities within a global company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed