Italian Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for an Italian Speaking B2B Solutions Consultant position in Bulgaria, specifically tailored for the fast-paced customer support services industry. This role offers the perfect blend of professional growth and an exceptional lifestyle upgrade through comprehensive relocation support. The position involves acting as the primary point of contact for corporate partners, providing expert guidance and resolving complex inquiries within the customer support services sector. It also requires managing B2B relationships by proactively addressing client needs and ensuring service excellence across all support channels, while maintaining high levels of customer satisfaction by delivering tailored, high-value solutions in Italian. Collaboration with internal teams to streamline service processes and enhance the overall quality of support operations in Bulgaria is also a key aspect, as is analyzing client feedback to identify trends and suggest improvements for the B2B service delivery model. Staying updated on industry developments to provide informed, professional consultations to business partners and representing the premium brand with professionalism are also expected.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this client-facing role.
• Professional proficiency in English to communicate effectively within our international team.
• Strong background or interest in the customer support services industry, with a focus on B2B relationship management.
• Excellent interpersonal skills, coupled with a problem-solving mindset and a proactive work ethic.
• Valid EU passport (mandatory for international relocation eligibility).

Nice To Haves

• Previous experience in a consultative or client-support role is considered a distinct advantage.

Responsibilities

• Act as the primary point of contact for corporate partners, providing expert guidance and resolving complex inquiries within the customer support services sector.
• Manage B2B relationships by proactively addressing client needs and ensuring service excellence across all support channels.
• Maintain high levels of customer satisfaction by delivering tailored, high-value solutions in Italian.
• Collaborate with internal teams to streamline service processes and enhance the overall quality of our support operations in Bulgaria.
• Analyze client feedback to identify trends and suggest improvements for our B2B service delivery model.
• Stay updated on industry developments to provide informed, professional consultations to our business partners.
• Represent our premium brand with professionalism, ensuring all interactions reflect the high standards of Mercier Consultancy Group.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus linked to individual and team targets.
• Fully Paid Relocation Package (includes flight, initial transfer, and comfortable hotel accommodation).
• Comprehensive, fully paid initial and ongoing professional training.
• Premium Health Insurance and wellness benefits.
• Opportunity to build a career within a top-tier international company located in the vibrant city of Sofia.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed