Italian Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for the Italian Speaking B2B Solutions Consultant position in Bulgaria. This role is within the customer support services industry and offers professional development and an international lifestyle. It is described as one of the most sought-after Italian-speaking jobs on the market.

Requirements

• Native or fluent Italian (spoken and written) is mandatory.
• Professional proficiency in English.
• Valid EU passport, allowing for immediate work authorization in Bulgaria.
• Proven experience in a customer-facing or B2B consultancy role within the customer support services industry.
• Strong problem-solving skills and a commitment to providing an exceptional client experience.
• Ability to relocate to Sofia for this on-site opportunity.

Responsibilities

• Provide high-level B2B support, acting as a strategic point of contact for Italian-speaking corporate clients.
• Resolve complex inquiries through efficient communication channels, ensuring excellence within the customer support services framework.
• Develop deep product expertise to offer tailored solutions that meet the specific business needs of our partners.
• Maintain accurate client records and documentation to ensure data integrity and process transparency.
• Collaborate with internal teams in Bulgaria to optimize service delivery and improve overall client satisfaction metrics.
• Identify opportunities to provide added value to clients through proactive communication and consultation.
• Ensure all service level agreements are met or exceeded, maintaining the high standards expected by our partners.

Benefits

• Competitive Monthly Salary
• Comprehensive, Fully Paid Training program
• Full Health Insurance coverage
• Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation
• Attractive Monthly Performance Bonus
• Generous €1,500 Signing Bonus
• Ongoing career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed