Italian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking passionate, customer-focused Italian-speaking professionals for an on-site position in Sofia, Bulgaria. This role is within the Customer Support Services industry for a globally recognized organization. It's an opportunity to launch or advance a career, working for a company that values quality, professionalism, and personal growth. Fluency in Italian and a desire for an international adventure are key for this role.

Requirements

• Native or fluent Italian language skills, both spoken and written, are essential for this role — all candidate applications must demonstrate a high level of Italian proficiency.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A confident communicator with strong interpersonal skills and a genuine passion for delivering excellent customer experiences within the Customer Support Services sector.
• Basic computer literacy and the ability to navigate CRM platforms, email systems, and live chat tools efficiently and accurately.
• A positive, adaptable, and solution-oriented mindset with the ability to perform consistently in a fast-paced, target-driven customer support environment.

Nice To Haves

• Previous experience in customer service, technical support, or a related field within the Customer Support Services industry is an advantage, though not strictly required — full training is provided.

Responsibilities

• Deliver outstanding customer support to Italian-speaking clients via telephone, email, and live chat channels, ensuring all enquiries are resolved promptly and professionally.
• Accurately log, track, and manage customer interactions and case records using CRM systems, maintaining up-to-date and precise documentation at all times.
• Identify customer needs, troubleshoot issues, and provide effective solutions in line with company policies and service level agreements within the Customer Support Services environment.
• Escalate complex or unresolved cases to the appropriate internal departments, ensuring seamless follow-up and a positive customer outcome.
• Proactively develop and maintain a thorough knowledge of the products and services offered, enabling confident and accurate communication with Italian-speaking customers.
• Collaborate closely with team members and supervisors to continuously improve service quality, team performance, and customer satisfaction scores.
• Adhere to all quality assurance standards, data protection regulations, and internal compliance guidelines relevant to the Customer Support Services industry.
• Contribute to a positive, inclusive, and high-performance team culture, sharing knowledge and supporting colleagues in achieving collective goals.

Benefits

• Competitive Monthly Salary, benchmarked to reflect your skills, experience, and the local cost of living in Sofia, Bulgaria.
• Fully Paid Training programme to equip you with all the tools, product knowledge, and customer support skills you need to excel in your new role.
• Comprehensive Health Insurance coverage to support your wellbeing throughout your time with us.
• Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival — we take care of everything so you can focus on your new beginning.
• Monthly Performance Bonus rewarding your dedication and results within the Customer Support Services team.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining Mercier Consultancy Group through this Italian-speaking jobs opportunity.
• A dynamic, multicultural, and supportive work environment in one of Eastern Europe's most exciting cities.
• Ongoing career development opportunities, internal promotions, and a wealth of employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed