French Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking driven and customer-focused French-speaking professionals for an on-site position in Sofia, Bulgaria. This role is within the Customer Support Services industry and offers an opportunity to build an international career while providing outstanding service to French-speaking customers across various channels. It is suitable for experienced customer support specialists or enthusiastic newcomers looking for French-speaking jobs abroad.

Requirements

• Native or fluent French language skills, both spoken and written, are essential.
• Valid EU passport (mandatory).
• A good command of English is required for internal communication, training, and team collaboration purposes.
• Ability to work in a fast-paced, structured on-site environment in Sofia, demonstrating reliability, adaptability, and a strong team-player mindset.

Nice To Haves

• Previous experience in customer support services, call centre operations, or a related client-facing role is advantageous, though motivated newcomers are warmly encouraged to apply.
• Excellent interpersonal and communication skills with a genuine passion for helping customers and resolving issues with care and professionalism.

Responsibilities

• Provide high-quality, professional customer support in French via telephone, email, and live chat channels, ensuring a consistently positive customer experience.
• Handle customer enquiries, complaints, and requests efficiently and empathetically, working to resolve issues at the first point of contact wherever possible.
• Accurately log all customer interactions, case details, and resolutions within the company's CRM and ticketing systems in accordance with established procedures.
• Collaborate closely with team leaders and fellow customer support agents to escalate complex cases and share knowledge for continuous service improvement.
• Meet and exceed individual and team performance targets including response time, customer satisfaction scores, and quality assurance benchmarks.
• Stay up to date with product knowledge, company policies, and service updates in order to provide accurate and current information to French-speaking customers.
• Participate actively in training sessions, team meetings, and performance reviews to support ongoing personal and professional development.
• Contribute to a positive, inclusive, and high-performing team culture within the customer support services environment in Sofia, Bulgaria.

Benefits

• Competitive Monthly Salary reflective of your experience and expertise within the customer support services sector.
• Fully Paid Training programme.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation.
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• Structured career development pathways within the customer support services industry and beyond.
• Team events, employee support programmes, and the opportunity to be part of an internationally diverse workforce in Sofia.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed