German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated German Speaking B2B Solutions Consultant to join their team in Sofia, Bulgaria. This role is designed for individuals looking for international career advancement within the customer support services industry, combining relationship management with technical problem-solving.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory for this role).
• Strong proficiency in English to collaborate with our diverse international team.
• Willingness to relocate to Sofia, Bulgaria, for this on-site opportunity.

Nice To Haves

• Prior experience in a B2B or customer support services environment is highly preferred.
• Excellent communication and problem-solving skills, with a passion for client-facing excellence.

Responsibilities

• Serve as the primary point of contact for German-speaking B2B clients, ensuring consistent service excellence.
• Manage high-value accounts within the customer support services sector by proactively addressing operational queries.
• Analyze client needs to provide tailored B2B solutions that enhance overall support efficiency.
• Collaborate with internal departments to streamline workflows and improve client retention rates.
• Maintain meticulous documentation of client interactions and solution-based outcomes in our CRM system.
• Utilize professional expertise to resolve complex technical or procedural inquiries effectively.
• Contribute to the continuous improvement of support protocols, setting a high standard for German-speaking jobs in the region.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Professional growth opportunities within the industry-leading customer support services sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed