Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Czech Speaking Solutions Consultant to join their team in Bulgaria within the Customer Support Services industry. This role is designed for a customer-focused individual who excels in fast-paced settings and is committed to delivering premium service solutions to international clients.

Requirements

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Strong command of English, allowing you to excel in our multicultural environment.
• Previous experience in the Customer Support Services industry is highly valued.
• A proactive, problem-solving mindset with a passion for excellence in client relations.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

Responsibilities

• Act as the primary point of contact for clients, providing high-level support within the Customer Support Services sector.
• Analyze client needs to provide effective, tailored solutions that ensure long-term satisfaction and brand loyalty.
• Maintain high quality and service standards by resolving complex inquiries through professional communication.
• Collaborate with internal teams to streamline customer journeys and improve existing support processes.
• Document all interactions accurately within the CRM to track performance metrics and support service optimization.
• Stay updated on product knowledge and industry trends to offer expert advice and guidance to customers.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for Czech-speaking jobs.
• Monthly Performance Bonus linked to individual and team KPIs.
• €1,500 Signing Bonus (one-time) for new hires.
• Professional growth opportunities within a leading global firm.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed