Slovak Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is proud to present an exceptional opportunity for fluent Slovak speakers seeking rewarding Slovak-speaking jobs in Bulgaria within the dynamic and fast-growing Customer Support Services industry. This on-site position based in Sofia, Bulgaria, offers talented individuals the chance to build a meaningful career in a professional, multicultural environment where their language skills are truly valued. If you are looking for Slovak Speaking Jobs In Bulgaria and are ready to take the next step in your professional journey, this is the role for you.

Requirements

• Native or fluent Slovak language skills (both spoken and written) are essential for this position.
• A valid EU passport is mandatory for all applicants.
• A good working knowledge of English is required for internal communication and training purposes.
• Previous experience in customer support services, contact centre operations, or a client-facing role is highly advantageous, though not strictly required.
• Strong interpersonal and communication skills, with a natural ability to empathise with customers and deliver solutions in a calm, professional manner.
• Solid computer literacy, including the ability to navigate CRM systems, email platforms, and standard office applications with confidence and efficiency.

Responsibilities

• Deliver high-quality customer support to Slovak-speaking clients via telephone, email, and live chat channels in a professional and timely manner.
• Accurately identify, assess, and resolve customer enquiries, complaints, and service requests in accordance with company standards and service level agreements.
• Maintain a thorough and up-to-date understanding of products, services, and internal processes in order to provide reliable and informed assistance to customers.
• Log, track, and manage customer interactions and case resolutions within CRM and ticketing systems with precision and attention to detail.
• Collaborate effectively with team leaders, back-office departments, and technical teams to escalate complex issues and ensure satisfactory resolution for customers.
• Consistently meet or exceed individual and team performance targets, including customer satisfaction scores, response times, and first-contact resolution rates.
• Contribute to a positive and supportive team culture within the customer support services environment by sharing best practices and assisting colleagues when required.
• Participate actively in training sessions, team briefings, and performance reviews to continually develop your professional skills and knowledge base.

Benefits

• Competitive Monthly Salary reflective of your skills and experience within the customer support services sector.
• Fully Paid Training Programme to ensure you are confident and fully prepared from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team.
• Structured career development and progression opportunities within a leading international organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed