Slots - Slot Technician II

Valley View Casino & Hotel•Valley Center, CA

About The Position

The Slot Technician II is responsible for repairing, overhauling, and performing preventive maintenance on electrical and mechanical slot machines in accordance with gaming regulations. The Team Member works under general supervision and relies on experience and sound judgment to perform the role. Duties include floor repairs, cleaning and maintaining machines, setting up and checking out new machines, and assisting with machine breakdowns, relocations, and resets. The position also supports jackpot verification and fills, helps ensure machine integrity, and provides courteous guest service while maintaining positive guest relations. The Team Member is expected to follow company standards, policies, procedures, and internal controls; maintain regular attendance; and perform all responsibilities professionally and ethically. A Tribal Gaming Agency license, successful applicable auditions or skill testing, and a drug screening are required.

Requirements

High school diploma or GED equivalent.
Two years of experience in slot machine repair and maintenance or a related field, or one year of experience as a Slot Technician I.
Working knowledge of primary game setups and RAM clears.
Strong understanding of electronic and mechanical systems.
Knowledge of local jurisdiction gaming laws and regulations, as well as company internal controls, policies, and procedures.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong communication and guest service skills.
Ability to speak and understand English.
Ability to write routine reports and correspondence and to read and interpret safety rules, instructions, operating and maintenance materials, and policies and procedures in English.
Ability to apply commonsense understanding to written, oral, or diagram-based instructions and established guidelines.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Good judgment when providing information to guests and ability to maintain positive guest relations.
Ability to apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Ability to pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

Technical certificate in electronics, computer hardware, computer software, or a related field.
Ability to understand oral and verbal communication using company communication tools, including radios, phones, and email.

Responsibilities

Support and uphold Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statements.
Maintain positive guest relations, greet guests courteously, resolve complaints, and support guest satisfaction.
Repair, overhaul, and perform preventive maintenance on electrical and mechanical slot machines in accordance with gaming regulations.
Perform floor repairs and preventive maintenance, including cleaning and overhauling machines.
Set up and check out new slot machines.
Assist with breaking down, relocating, and resetting machines and stands.
Assist the Slot Floor Person with verifying jackpots and fills as needed.
Help ensure machine integrity when jackpots occur and at other requested times.
Maintain knowledge of company facilities and special events to advise guests and Team Members when possible.
Perform other duties as assigned by management.
Conduct responsibilities professionally and ethically, maintain regular attendance, and adhere to applicable performance standards, policies, and procedures.