SLOT ATTENDANT (Part Time) - Slots

Sycuan•El Cajon, CA

12d

About The Position

The Slot Attendant provides guest service and support to slot players and team members on the casino floor. The role maintains a presence in assigned slot sections, responds to service calls, explains game rules and pay tables, and helps keep the gaming environment clean and safe. It also involves assisting guests and other departments, correcting minor slot machine errors, processing jackpots and other transactions, and protecting casino assets while following gaming regulations and procedures.

Requirements

High School Diploma, High School Certificate of Completion, or G.E.D.
One year of guest service experience.
Cash handling experience.
Ability to understand and retain slot rules, regulations, and procedures.
Ability to count cash and make change in a fast-paced environment.
Ability to detect counterfeit currency.
Ability to perform simple mathematical calculations.
Ability to sit, walk, or stand for up to 10 hours at a time.
Ability to carry 10+ pounds in an apron around the waist.
Ability to appear for work on time.
Ability to work in a smoking environment.
Ability to interact effectively with guests and team members.
Ability to read, write, and communicate effectively in English.
Ability to learn and use new technology.
Ability to complete forms and documents in English.
Ability to maintain professionalism and composure, including appearance.
Ability to understand and follow verbal directives and written directions.
Ability to accept constructive feedback.
Ability to operate communications equipment.
Ability to prioritize and perform multiple tasks and assignments.
Ability to maintain confidentiality.
Ability to use a smart device and navigate applications.

Nice To Haves

Slot floor experience.
Title 31 experience.
Knowledge of the Oasis system.
Multilingual ability.

Responsibilities

Maintain a presence in assigned slot sections and deliver guest service in accordance with established service standards; build rapport with guests.
Respond promptly to service calls received through a smart device or radio, and explain slot game rules and pay tables as needed.
Assist guests with questions and service needs in a fast-paced environment.
Help maintain a clean and safe gaming environment by pushing in chairs and picking up trash.
Support other team members and departments with club card, marketing, drink service, and safety reporting needs; identify deficiencies and take timely action to resolve them.
Repair minor slot machine errors, including bill acceptor tilts and printer errors, and replenish ticket paper; contact appropriate personnel for machine repairs or program functionality issues.
Process jackpot winnings by identifying the winning guest, verifying the jackpot at game level, completing documentation accurately, paying verified winnings up to the approved level, and celebrating with the guest.
Redeem slot machine tickets, process hand pays, and conduct cash transactions accurately.
Communicate with Slot personnel about incidents on the slot floor.
Protect casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities.
Comply with organizational gaming regulations, policies, and procedures, including Title 31 transactions and reporting requirements.