Slots - Slot Technician I

Valley View Casino & Hotel•Valley Center, CA

5d•Onsite

About The Position

The Slot Technician I is responsible for maintaining and thoroughly cleaning slot machines to ensure they meet department guidelines. The Team Member performs the work using instructions, established guidelines, and good judgment. The role supports Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision; provides courteous guest service; and carries out responsibilities professionally and ethically while maintaining regular attendance and following company policies and procedures.

Requirements

High school diploma or GED equivalent.
Knowledge of cleaning supplies.
Basic electronic knowledge.
Ability to identify worn or damaged slot machine parts according to property standards.
Ability to speak and understand English.
Ability to write routine reports and correspondence.
Ability to read and interpret safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in English.
Ability to apply common-sense understanding to written, oral, or diagram-based instructions and refer to established guidelines, policies, and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Good judgment when providing information to guests and the ability to maintain positive guest relations.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass applicable auditions or skill testing and a drug screening test.
Must meet the stated physical demands, including frequently lifting or moving up to 100 pounds and handling a hand truck up to 250 pounds.

Nice To Haves

Previous experience working in a gaming environment.
Ability to understand oral and verbal communication using the company’s communication tools, including radios, phones, and email.

Responsibilities

Maintain positive guest relations, resolve guest complaints, and help ensure guest satisfaction.
Greet guests courteously and provide personalized service.
Perform preventative maintenance and clean electrical and mechanical slot machines in accordance with gaming regulations.
Report and replace parts or inserts that need replacement.
Test slot machine functions and replace or repair equipment that is not functioning.
Troubleshoot and repair damaged slot machine electronic devices, including light bulbs, inserts, and glass.
Record and identify slot machine parts and cosmetic conditions.
Assist with breaking down, relocating, and setting up machines and stands.
Maintain knowledge of company facilities and on-property special events to advise guests and fellow Team Members when possible.
Perform other duties as assigned by management.
Conduct responsibilities professionally and ethically, maintain regular attendance, and follow applicable performance standards, company policies, and procedures.