Technician - Slots

Wind Creek Hospitality•Bethlehem, PA

1d•Onsite

About The Position

The Technician - Slots learns through on-the-job training and maintains slot machines to help minimize downtime on the casino floor and maximize floor-space revenue. The role works with senior Slot Technical Department members to develop skills in diagnosing and repairing slot machines and related equipment, and completes the Technician I - Slots curriculum and requirements to graduate to Technician II - Slots. Duties must be performed in accordance with departmental and Wind Creek Bethlehem LLC policies, practices, and procedures.

Requirements

Be at least 18 years old and provide proof of authorization or eligibility to work in the United States.
High school diploma or equivalent.
Communicate effectively in English, orally and in writing, in a positive and upbeat manner.
Have interpersonal skills and focused attention to guest needs to deal effectively with business contacts.
Maintain a professional, neat, and well-groomed appearance in accordance with Wind Creek appearance standards.
Maintain consistent adherence to Wind Creek customer service standards.
Work varied shifts, including weekends and holidays.
Read, comprehend, and comply with applicable policies, procedures, and regulations.
Follow directions with minimal supervision.
Maintain a positive attitude and interact with guests congenially and politely; address stressful situations with dignity, tact, and politeness.
Access all areas of the property.
Work indoors and outdoors and tolerate environmental factors including CRT fatigue, noise, dust, cigarette smoke, and variations in weather.
Maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and while meeting deadlines.
Frequently move about the office, maintain manual dexterity to use a computer keyboard, and operate office equipment such as telephones, copiers, and fax machines.
Perform frequent walking, sit for long periods, and tolerate prolonged standing, stretching, bending, and kneeling without restriction.
Lift at least 50 pounds and push and/or pull 200 pounds unassisted.
Qualify for and obtain a Pennsylvania Gaming Control Board license.

Nice To Haves

Basic knowledge of computers and electronics.
Knowledge of gaming devices and related systems.
Ability to learn new technology through various media and training from new equipment vendors.

Responsibilities

Perform preventative maintenance on slot machines on the casino floor and in the slot repair shop.
Develop skills in repairing slot machine malfunctions, converting machine models and denominations, and repairing or rebuilding mechanical and electronic slot machine components.
Attend in-house and vendor training in troubleshooting and repairing PC boards and progressive units, and in using test equipment.
Circulate on the casino floor to address slot machine appearance problems and keep machines clean and in proper working order.
Develop troubleshooting skills for player tracking systems, progressive systems, and GTECH.
Interact with the Supervisor - Slot Techs regarding day-to-day operation of gaming-related equipment.
Complete the Technician I - Slots curriculum and all requirements to graduate to Technician II - Slots.
Use equipment, tools, and systems properly, and comply with company safety standards.
Ensure divisional and departmental compliance with Wind Creek customer service standards and provide superior service to internal and external customers.
Develop working knowledge of applicable Pennsylvania Gaming Control Board rules, regulations, and internal controls; complete paperwork according to PGCB and approved Wind Creek standards.
Follow Wind Creek’s Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors and intoxicated persons.
Comply with departmental and property policies and procedures.
Perform other related duties as assigned.