Slots - Slot Technician II

Valley View Casino & Hotel•Valley Center, CA

17h•Onsite

About The Position

The Slot Technician II is responsible for repairing, overhauling, and performing preventive maintenance on electrical and mechanical slot machines in accordance with gaming regulations. The role includes floor repairs, cleaning and overhauling machines, setting up and checking out new machines, and assisting with machine and stand breakdowns, relocations, and setup. The Team Member works under general supervision and relies on experience and good judgment to carry out the job. The position also supports guest service, assists the Slot Floor Person with jackpot and fill verification as needed, and helps ensure machine integrity. Team Members are expected to uphold Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision; follow departmental standards and company policies; maintain regular attendance; and conduct their work professionally and ethically. Other duties may be assigned by management. A Gaming License from the Tribal Gaming Agency must be obtained and maintained.

Requirements

High school diploma or GED equivalent.
Two years of experience in slot machine repair and maintenance or a related field, or one year of experience as a Slot Technician I.
Working knowledge of primary game setups and RAM clears.
Strong understanding of electronic and mechanical systems.
Knowledge of local jurisdiction gaming laws and regulations, as well as company internal controls, policies, and procedures.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong communication and guest service skills.
Ability to speak and understand English.
Ability to write routine reports and correspondence and read and interpret English-language safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals.
Ability to apply common-sense understanding to written, oral, or diagrammatic instructions and established guidelines and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions.
Ability to work with mathematical concepts, including fractions, percentages, ratios, and proportions, and apply them to practical situations.
Use good judgment when providing information to guests and maintain positive guest relations.
Apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Successfully pass applicable auditions or skill testing and a drug screening test.
Meet the position’s visual, communication, mobility, and lifting demands, including frequently lifting or moving up to 100 pounds and handling a hand truck up to 250 pounds.

Nice To Haves

Technical Certificate in electronics, computer hardware, computer software, or a related field.
Ability to understand oral and verbal communication using Valley View Casino & Hotel communication tools, including radios, phones, and email.

Responsibilities

Repair, overhaul, clean, and perform preventive maintenance on electrical and mechanical slot machines in accordance with gaming regulations.
Perform floor repairs and preventive maintenance on slot machines.
Set up and check out new slot machines.
Assist with breaking down, relocating, and resetting machines and stands.
Assist the Slot Floor Person in verifying jackpots and fills as needed.
Help ensure machine integrity when jackpots occur and at other times when requested.
Maintain positive guest relations, resolve guest complaints, and provide courteous, personalized service.
Maintain working knowledge of company facilities and on-property special events to advise guests and Team Members when possible.
Uphold the company’s Standards of Excellence, Mission, and Vision; follow performance standards, company policies, and procedures.
Maintain consistent, regular attendance and conduct all responsibilities professionally and ethically.
Perform other duties as assigned by management.