Slot Technician II

River Rock Casino•Geyserville, CA

7d•Onsite

About The Position

The Slot Technician II creates an entertainment environment for guests by providing courteous and prompt service while repairing slot machines, maintaining their performance through preventive maintenance, and evaluating machine-performance reports. The role handles immediate, periodic, and overhaul repairs, maintenance, and general operation of slot machines and related equipment. It requires electrical and mechanical technical skills, familiarity with slot and video games, and the ability to troubleshoot machines to the board level. The technician coordinates with Slot Operations, Slot Shift Supervisors, Security, and support departments to maintain equipment, address customer concerns, and identify possible cheating, equipment damage, or floor irregularities. The position works in a fast-paced casino environment and requires flexibility, sound judgment, confidentiality, professionalism, and the ability to work independently and as part of a team. The incumbent is expected to work the hours needed to meet the needs of a 24-hour establishment. Applicants must have at least two years of prior slot-technician experience, a high school diploma or GED, electronics experience, and a valid California driver's license with a clean driving record. They must pass the casino's Slot Technician test and be able to obtain a gaming license from the Dry Creek Gaming Commission. Pre-employment drug testing, fingerprinting, and a background check are required. Tribal and Indian Preference applies to qualified applicants who are enrolled members of a federally recognized tribe or band.

Requirements

At least two years of previous experience as a slot technician.
High school diploma or equivalent GED.
Electronics experience.
Strong electrical, electronics, and mechanical knowledge, including the ability to read and understand circuit-board schematics.
Ability to communicate effectively verbally and in writing with team members, guests, and supervisors.
Ability to troubleshoot problems and make sound judgments.
Knowledge of Windows-based applications, including MS Office (Word and Excel), MS Outlook, and Adobe Acrobat.
Ability to work independently with minimal supervision and collaborate professionally as part of a team.
Professional appearance, business professionalism, ethics, and ability to maintain confidentiality.
Must pass the River Rock Casino Slot Technician test before an offer of employment.
Must read, write, speak, and understand English; ability to prepare accurate, grammatically correct reports and business correspondence and speak professionally with the public.
Ability to add, subtract, multiply, and divide.
Ability to streamline processes, define problems, collect data, establish facts, draw valid conclusions, interpret instructions, process detailed work and requests promptly, and apply regulations and policies to practical situations.
Valid California driver's license with a clean driving record.
Must be able to obtain a gaming license from the Dry Creek Gaming Commission.
Must pass a pre-employment drug test, fingerprinting, and background check.
Ability to maneuver throughout the casino, sit and/or stand for extended periods, lift up to 150 pounds, bend, reach, stoop, kneel, twist, and grip items; respond to visual and aural cues; and use a hand truck and jack equipment to push, pull, and maneuver slot machines.

Nice To Haves

General knowledge of casino rules, procedures, and regulations pertaining to Slot Operations.

Responsibilities

Perform immediate, periodic, and overhaul repairs, maintenance, and general operation of slot machines.
Ram clear and option slot machines; operate digital meters and troubleshoot equipment to the board level.
Maintain a thorough working knowledge of slot and video games and equipment.
Follow department policies and procedures, including applicable federal and regulatory laws and guidelines.
Build rapport with customers, handle disputes, and make efforts to achieve customer satisfaction.
Use discretion to identify situations requiring management attention.
Handle and secure keys in accordance with department guidelines.
Coordinate daily functions with support services, especially Slot Operations.
Coordinate with Slot Shift Supervisors and Security to detect and prevent attempts to cheat or damage gaming equipment and report floor irregularities to a Slot Shift Supervisor and Manager of Slot Technicians.
Model professional conduct and encourage others to represent River Rock Casino positively.
Commit to the Team R.O.C.K. Philosophy and comply with attendance guidelines and regulatory, department, and company policies and procedures.
Attend required meetings and training and maintain confidentiality.
Perform other duties as assigned.