SLOT ATTENDANT (Part Time) - Slots

Syucan•El Cajon, CA

About The Position

The Slot Attendant provides guest service and support to slot players and team members. Working on the casino floor, the attendant maintains a presence in assigned slot sections, builds rapport with guests, responds promptly to service calls, explains game rules and pay tables, and helps provide a smooth, safe, and welcoming gaming environment. The role involves multitasking in a fast-paced setting and assisting guests with service needs while maintaining cleanliness and safety. The attendant handles slot tickets, hand pays, cash transactions, and jackpot payouts within the approved level. The role also includes resolving minor machine errors, contacting appropriate personnel for repairs, assisting with club card, marketing, and drink-service needs, and reporting safety concerns or suspicious activity. The attendant protects casino assets, follows gaming regulations and organizational policies—including Title 31 requirements—and communicates slot-floor incidents to Slot personnel.

Requirements

High school diploma, High School Certificate of Completion, or GED.
At least one year of guest service experience.
Cash-handling experience.
Ability to understand and retain slot rules, regulations, and procedures.
Ability to count cash and make change in a fast-paced environment.
Ability to detect counterfeit currency and perform simple mathematical calculations.
Ability to sit, walk, or stand for up to 10 hours at a time.
Ability to carry 10 or more pounds in an apron around the waist.
Ability to appear for work on time.
Ability to work in a smoking environment.
Ability to interact effectively with guests and team members.
Ability to read, write, and communicate effectively in English, and complete forms and documents in English.
Ability to learn and use new technology, including smart devices and applications.
Ability to maintain professionalism, composure, and appropriate appearance.
Ability to understand and follow verbal directives and written directions, and accept constructive feedback.
Ability to operate communications equipment.
Ability to prioritize and perform multiple tasks and assignments.
Ability to maintain confidentiality.

Nice To Haves

Slot floor experience.
Title 31 experience.
Knowledge of the Oasis system.
Ability to speak multiple languages.

Responsibilities

Maintain a presence in assigned slot sections and deliver guest service according to established service standards.
Build rapport with guests and respond promptly to service calls received through a smart device or radio.
Explain slot game rules and pay tables to guests as needed.
Assist guests with questions and service needs while multitasking in a fast-paced environment.
Maintain a clean and safe gaming environment by pushing in chairs and picking up trash.
Support other team members and departments with club card needs, marketing needs, drink service, safety reporting, and resolving observed deficiencies.
Repair minor slot machine errors, including bill acceptor tilts and printer errors, and replenish ticket paper.
Contact appropriate personnel to repair slot machines or address program functionality issues.
Process jackpot winnings by identifying the winning guest, verifying the jackpot at the game, accurately completing documentation, paying verified winnings within the approved level, and celebrating with the guest.
Redeem slot machine tickets, process hand pays, and conduct cash transactions accurately.
Maintain open communication with Slot personnel regarding incidents on the slot floor.
Protect casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities.
Comply with gaming regulations and organizational policies and procedures, including Title 31 transaction and reporting requirements.