Slot Technician II - Full Time

Boomtown Casino Biloxi•Biloxi, MS

About The Position

The Slot Technician II is responsible for troubleshooting and repairing circuitry and electrical components of slot and other gaming equipment, performing maintenance and repairs, and keeping equipment operating with minimal downtime. The role also includes maintaining an inventory of necessary parts and performing component-level circuit board repairs. The technician participates in installing, moving, and removing gaming equipment; ensures compliance with gaming regulations and safety standards; safeguards assigned assets; and keeps the work area clean. The role includes responding to guest needs, escalating issues to a manager, coordinating scheduling concerns, and providing superior customer service. The technician must maintain confidentiality and report compliance concerns or serious technical problems to leadership. The position requires the ability to work high-volume days, nights, weekends, and holidays as needed. Applicants must be at least 21 years old and meet the listed education, experience, and technical requirements.

Requirements

Must be at least 21 years of age.
High school diploma or GED; one to six months of related experience and/or training; or an equivalent combination of education and experience.
Knowledge of how slot and poker machines function.
Knowledge of how to perform component-level circuit board repairs.
Proficiency in Microsoft Office software, including Outlook, Word, Excel, and Access.
Ability to read, analyze, and interpret business and technical publications, procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information and respond to questions from managers, clients, customers, and the public.
Ability to perform arithmetic using whole numbers, fractions, and decimals, compute rates, ratios, and percentages, and interpret bar graphs.
Strong interpersonal skills and excellent verbal communication skills.
Ability to work high-volume days, nights, holidays, and weekends as needed.
Ability to read and interpret plans and specifications.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.

Responsibilities

Troubleshoot and repair circuitry and electrical components of slot and gaming equipment.
Report serious technical problems or abnormalities to leadership.
Perform repairs and maintenance on slot machines and associated gaming equipment.
Minimize equipment downtime and maintain an inventory of necessary parts.
Perform component-level circuit board repairs to maintain inventory of slot machine equipment.
Participate in the installation, movement, and removal of gaming-related equipment.
Ensure gaming regulations and safety standards are met, and comply with applicable gaming laws and regulations.
Safeguard assigned assets and report concerns to leadership promptly.
Keep the work area clean.
Respond to guest needs in accordance with service policies and procedures; escalate issues or concerns to a manager as needed.
Adhere to scheduling and coordinate scheduling concerns with a manager, considering guest satisfaction.
Promote and demonstrate superior customer service in accordance with department and company standards.
Ensure regulatory compliance within the area of responsibility and report potential issues to management.
Maintain strict confidentiality in departmental and company matters.