Slot Technician II

Soboba Casino•San Jacinto, CA

About The Position

The Slot Technician II troubleshoots, repairs, and maintains gaming devices, Redemption, JXC, and Recycler Kiosks, and related peripheral equipment such as printers, bill validators, signs, and networking systems and components. The technician communicates and reports to Senior Slot Technicians and Slot Technical Supervisors, coordinates with Slot Operations, and supports team members in learning about new gaming platforms and products. The position requires working a regular, reliable, and predictable schedule in accordance with business demands and maintaining consistent attendance. Team members are expected to exemplify Commitment, Humility, Integrity, Respect, and Passion. The role includes working in conditions that may occasionally be hot and noisy, and being physically active for most of the shift. Management may modify duties and responsibilities according to business needs.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Must provide evidence of eligibility to work in the United States.
Valid California driver's license and clean driving record required; no major violations in the past three years.
Must be able to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Must submit to and obtain negative results on all drug and/or alcohol testing.
Must obtain and maintain forklift, power pallet jack, and pallet jack certification within the first 90 days of the position or as facilitated by Slot Management.
Intermediate motor skills and troubleshooting techniques.
Strong organizational skills to function effectively under time constraints, with attention to detail and quality of service.
Must be able to walk, stand, and work for 90% of the shift; grasp, bend, reach, kneel, crawl, and lift and/or carry tools and supplies.
Preferred clean driving record includes fewer than three minor violations in the past year.

Nice To Haves

Previous experience as a Slot Technician.
Associate's or bachelor's degree in Electronics, Computer Science, or a related field.
Knowledge of AC/DC electronic theory.

Responsibilities

Communicate clearly and effectively with all team members and report to Senior Slot Technicians and Slot Technical Supervisors.
Stay current with new gaming platforms and products and assist others in the learning process.
Coordinate with and assist Slot Operations as requested.
Organize and prioritize work, meet deadlines, and work with minimal supervision.
Install, remove, convert, and relocate gaming devices.
Maintain working knowledge of bill validators, printers, displays, button panels, communication system hardware, and repair standards.
Install, configure, and maintain progressive equipment and signs.
Perform preventative maintenance on gaming devices and signs.
Perform firmware upgrades on gaming device peripherals, including printers and validators.
Troubleshoot, break down, and repair gaming devices as instructed.
Troubleshoot, break down, and repair Redemption, JXC, and Recycler Kiosks as instructed.
Perform firmware upgrades on Redemption and JXC Kiosks.
Troubleshoot and break down signs and LCD endcaps as instructed.
Clear bill validator jams and perform emergency drops.
Troubleshoot the Casino Management System.
Investigate and verify ticket issues.
Run fiber optic or CAT 6 data cable for gaming devices and Redemption Kiosks.
Troubleshoot network switch configuration, error codes, and communication issues.
Participate in team projects by interpreting project documents, gathering materials, and assisting with RAM clearing and optioning of project games.
Maintain inventory of supplies needed to perform the job and maintain personal tools and equipment.
Verify Gaming Device signatures with Regulatory and Compliance.
Operate a forklift, power tools, networking troubleshooting tools, electronic test equipment, and solder equipment.
Maintain a regular, reliable, and predictable work schedule and consistent attendance.
Perform special projects and other responsibilities, tasks, or duties as requested.

Benefits

401(k) plan
Employer-paid basic life insurance, with the option to purchase supplemental life insurance
Medical coverage available to employees at a significantly reduced cost
Dental and vision coverage paid for the employee
Employee Assistance Program
Wellness Program, including an annual health fair, wellness education, and incentive programs
Paid Time Off
Team member recognition, including quarterly and annual reward and recognition programs
Team member incentives
Discounted team member meals