Slot Technician

PENN Entertainment • Morgantown, PA

2d

About The Position

The Slot Technician diagnoses and repairs technical problems with slot machines, related equipment, the ACSC slot system, and the central control computer server system. The role also performs routine maintenance, installs, removes, and modifies slot machines, and prepares machines for play. Additional duties include generating reports on slot performance and maintenance, assisting guests with service problems and inquiries, and serving as a traveling VGT Technician or Service Technician when needed. The technician represents the company professionally at meetings and events, follows customer service guidelines, and adheres to corporate and local policies, procedures, and operating guidelines. The position requires demonstrating expected performance in communications, initiative and problem solving, guest service and interpersonal relations, work habits and conduct, and responsible gaming and business ethics.

The role requires a high school diploma or GED and 1–2 years of experience in a technical or computer-related field, prior slot-machine experience, or an equivalent combination of education and experience. An associate or technical degree in a technical or related field is preferred. The work includes walking and standing for 25% of the time each, bending and lifting for 50% of the time, and lifting or moving up to 75 pounds. The work environment includes risk of electrical shock and high noise levels.

Requirements

• High school diploma or GED.
• 1–2 years of experience in a technical or computer-related field, prior experience with slot machines, or an equivalent combination of education and experience.
• Ability to respond to common inquiries or complaints from guests.
• Ability to read and interpret documents such as operating and maintenance instructions and manuals.
• Ability to present information and respond to questions from employees and guests.
• Ability to read, analyze, and interpret technical procedures.
• Ability to write reports.
• Ability to perform basic math skills.
• Intermediate computer knowledge, including Microsoft Office.
• Ability to walk 25% of the time, stand 25% of the time, and bend and lift 50% of the time.
• Ability to lift or move a maximum of 75 pounds.

Nice To Haves

• Associate or technical degree in a technical or related field.

Responsibilities

• Diagnose and repair technical problems associated with slot machines and related equipment.
• Perform routine maintenance on slot machines and related equipment according to manufacturer specifications.
• Diagnose and repair technical problems associated with the ACSC slot system and central control computer server system.
• Install, remove, and modify slot machines and related equipment as directed, including preparing machines for play.
• Generate computer reports relating to slot performance and maintenance as required.
• Assist with guest service problems and inquiries.
• Serve as a traveling VGT Technician or Service Technician as needed.
• Represent the company professionally at internal and external meetings and events.
• Meet performance expectations in communications, initiative and problem solving, guest service and interpersonal relations, work habits and conduct, and responsible gaming and business ethics.
• Ensure interactions with internal and external guests follow customer service program guidelines.
• Adhere to corporate and local policies, procedures, and operating guidelines.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED