Slot Technician

Cache Creek Casino Resort•Brooks, CA

About The Position

The Slot Technician maintains Slot Department equipment at peak operational readiness and provides superior service to internal and external customers. The role handles customer issues related to machines, installs and maintains slot machines and electronic or electromechanical equipment, and troubleshoots systems to minimize downtime and support gaming operations. The technician may perform advanced tasks independently or collaboratively, including RAM clears and setup, configuration, installation, and troubleshooting of software and progressive systems. The position also interprets accounting and communications system information, supports employee training and development, safeguards keys and company assets, and performs work in compliance with applicable regulations. The role has no supervisory responsibilities.

Requirements

High school diploma or GED.
At least 1 year of experience or an equivalent combination of education and in-house training.
Proficiency with hand tools, power tools, and electrical/electronic test equipment.
Familiarity with Microsoft operating systems and office applications.
Superior guest-service, communication, and teamwork skills.
Must be at least 21 years of age.
Ability to perform the essential duties satisfactorily, with or without reasonable accommodations.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, interpret simple graphs, and apply basic algebra and geometry.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to follow written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations; define problems, collect data, establish facts, draw valid conclusions, and interpret varied instructions.
Cache Creek Casino Resort Tribal Gaming License.

Responsibilities

Handle machine-related customer issues promptly, courteously, and professionally.
Install, move, test, repair, and maintain slot machines and electronic or electromechanical components, subsystems, and systems.
Review, interpret, and verify slot paytables, settings, and jackpots of established amounts.
Troubleshoot and repair slots and other equipment or systems to minimize downtime and maximize gaming-operation profitability.
Perform advanced tasks independently or cooperatively, including RAM clears and setup, configuration, installation, and troubleshooting of software and progressive-system hardware and software.
Interpret accounting and communications system information related to proper machine functionality.
Assist in the ongoing training and development of other employees.
Maintain the security of keys and company assets.
Perform assigned tasks in compliance with applicable federal, state, and local regulations.