Slot Technician

Hollywood Casino Morgantown • Caernarvon Township, PA

3d

About The Position

The Slot Technician diagnoses and repairs technical problems with slot machines, related equipment, the ACSC slot system, and the central control computer server system. The role performs routine maintenance, installs, removes, and modifies slot machines, prepares machines for play, and generates reports about slot performance and maintenance. The technician also assists with guest service inquiries, may serve as a traveling VGT Technician or Service Technician as needed, and represents the company professionally at meetings and events. The position requires adherence to corporate and local policies, operating guidelines, and customer service expectations.

Requirements

• High school diploma or GED.
• 1–2 years of experience in a technical or computer-related field, prior experience with slot machines, or an equivalent combination of education and experience.
• Ability to respond to common guest inquiries or complaints.
• Ability to read and interpret documents such as operating and maintenance instructions and manuals.
• Ability to present information and respond to questions from employees and guests.
• Ability to read, analyze, and interpret technical procedures.
• Ability to write reports.
• Basic math skills.
• Intermediate computer knowledge, including Microsoft Office.
• Ability to walk 25% of the time, stand 25% of the time, and bend and lift 50% of the time.
• Ability to lift or move up to 75 pounds.

Nice To Haves

• Associate’s or technical degree in a technical or related field.

Responsibilities

• Diagnose and repair technical problems associated with slot machines and related equipment.
• Perform routine maintenance on slot machines and related equipment according to manufacturer specifications.
• Diagnose and repair technical problems associated with the ACSC slot system and central control computer server system.
• Install, remove, and modify slot machines and related equipment, including preparing machines for play.
• Generate computer reports relating to slot performance and maintenance as required.
• Assist with guest service problems and inquiries.
• Serve as a traveling VGT Technician or Service Technician as needed.
• Represent the company professionally at internal and external meetings and events.
• Meet performance expectations for communications, initiative and problem solving, guest service and interpersonal relations, work habits and conduct, and responsible gaming and business ethics.
• Follow customer service program guidelines when interacting with internal and external guests.
• Adhere to corporate and local policies, procedures, and operating guidelines.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED