Slot Technician
About The Position
The Slot Technician maintains and repairs slot machines and related equipment on the casino floor. The role troubleshoots mechanical, electrical, and electronic issues to keep machines in good working order and compliant with regulations. It also handles machine moves, installations, conversions, and reconfigurations. The position follows Company standards, policies, and procedures and reports directly to the Slot Tech Supervisor. The technician supports the casino’s service standards, maintains accurate work records, keeps current on electronic gaming machines (EGMs), and provides technical assistance to Slot Team Members. The role requires communication with Guests, Team Members, Management, and other departments, as well as compliance with Company and departmental rules and gaming requirements.
Requirements
- Communicate effectively in written and verbal form with Guests, Team Members, and Management.
- Understand electronics, mechanics, and computer systems related to slot machines.
- Diagnose and resolve complex technical problems.
- Analyze situations and implement effective solutions.
- Have computer skills and be able to use other job-related equipment.
- Know typical gaming requirements and internal control policies.
- Have proficient knowledge of the player tracking system.
- Maintain positive and effective working relationships with Team Members, Guests, and other departments.
- Understand and comply with Company and departmental rules, regulations, policies, and procedures.
- Have basic math skills and communicate with Guests in a friendly, positive manner.
- Have at least two years of experience working on slot machines; or two years as a Slot Attendant and at least six months of Slot Tech experience; or two years of experience in a technical field such as electronics, electrical systems, computer hardware, networking, mechanical repair, industrial maintenance, gaming equipment, or telecommunications.
- Be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Be at least 21 years of age.
Nice To Haves
- High school diploma or GED preferred.
Responsibilities
- Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary Service Standards.
- Participate in machine installations, conversions, and relocations.
- Identify and repair mechanical, electrical, and electronic slot-machine malfunctions.
- Prepare new machines for operation, configure software, and verify functionality.
- Perform routine slot maintenance on the casino floor and respond to calls and immediate-action work orders.
- Attend mechanic maintenance meetings and share knowledge, work practices, and repair methods with Team Members and Management.
- Follow OSHA safety codes regarding chemicals and electrical equipment used within the department.
- Maintain up-to-date knowledge of EGMs.
- Keep accurate and up-to-date records of completed work.
- Stay informed about upcoming events and promotions.
- Respond to calls from Slot Team Members and provide technical assistance.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
