Slot Technician II
About The Position
The Slot Technician II is responsible for maintaining, repairing, installing, relocating, and removing slot machines and related equipment. The role ensures machines function properly, comply with applicable regulations, and provide customers with a positive gaming experience. The technician provides prompt, friendly customer service, answers player questions, assists customers with play, and works independently without direct supervision. The position troubleshoots and repairs slot machines and peripheral equipment, including bill validators and stackers; maintains required records and meters; verifies jackpots, fills, and accumulated credit payouts; and tracks parts inventory and supplies. The technician follows casino rules and regulations and maintains compliance with Tribal MICS, Elk Valley Gaming Commission regulations, and the State of California Compact. The role may involve serving as a lead technician on slot projects, but has no direct reports. The work involves standing and walking, handling small parts and tools, and sometimes working in confined spaces. Employees may need to lift or move loads of up to 50 pounds frequently and over 100 pounds occasionally, following safety procedures. The work environment may be moderate to loud, smoke-filled, and involve frequent exposure to cleaning chemicals, airborne particles, and electrical-shock risks. The employee must be able to work under stressful situations.
Requirements
- High school diploma or GED, plus at least one year of related slot experience, or an equivalent combination of education and experience.
- Ability to understand slot machines, associated equipment, electronics, and basic computer skills.
- Working knowledge of Microsoft Office Suite, the internet, Microsoft Outlook email, and slot software and hardware.
- Ability to type at least 35 words per minute.
- Ability to remove and install slot machines and related equipment according to guidelines and regulations, complete required documentation, and configure equipment using approved setup sheets with minimal supervision.
- Ability to read and understand slot machine PAR sheets and repair manuals, and troubleshoot problems logically.
- Ability to read and comprehend instructions, correspondence, memos, and slot-machine setup and maintenance documentation, and communicate effectively with customers and employees.
- Ability to perform basic arithmetic and visually analyze proportions, distances, and frequencies.
- Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
- Must qualify for and maintain an Elk Valley Rancheria Gaming license.
- Must be able to stand, walk, use hands to handle small parts and tools, reach, and occasionally sit, stoop, kneel, crouch, or crawl in confined spaces.
- Must frequently lift or move up to 50 pounds and occasionally lift or move over 100 pounds while following safety procedures.
- Must be able to see and hear, or use prosthetics that enable these senses to function adequately for the job.
- Must be able to work in a smoke-filled environment and under stressful situations.
Responsibilities
- Provide prompt, friendly customer service and assist players with questions and play.
- Understand and troubleshoot slot machines and associated equipment, including issues such as ticket jams, empty paper rolls, machine resets, and faulty parts.
- Perform prompt maintenance and repairs to keep machines operational.
- Maintain accurate records of machine door openings and closings, repairs, and other required slot-machine records and files.
- Assist with installation, relocation, and removal of slot machines and related equipment, as well as special projects assigned by management.
- Follow casino rules and regulations and maintain compliance with Tribal MICS, Elk Valley Gaming Commission regulations, and the State of California Compact.
- Repair and maintain bill validators and clean stackers.
- Maintain an inventory of parts, assist with ordering parts, and ensure adequate supplies are available.
- Maintain required meters in operating order.
- Verify jackpots, fills, and accumulated credit payouts.
- Safeguard departmental assets.
- Perform other duties assigned by the Slot Technician Manager, Shift Manager, or Casino Manager.
Benefits
- Required post-employment training is offered within the training schedule timeframe.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
