Slot Technician II

Gila River Resorts & Casinos • Phoenix, AZ

1d

About The Position

This position is responsible for ensuring the proper and timely repair and maintenance of slot machines and related equipment. Duties may be performed personally or through subordinate staff, while demonstrating the GILA WAY. The position currently has no supervisory responsibilities. The role requires a high school diploma or equivalent and experience in slot machine or electronic maintenance, telecommunications, or computers. Employees must be certified or licensed to work in the gaming facility, including completing a full background check, and must agree to maintain a drug-free workplace.

Requirements

• High school diploma or equivalent.
• Experience in slot machine or electronic maintenance, telecommunications, or computer work.
• Ability to demonstrate the GILA WAY: greet guests, interact positively with guests, listen actively, and appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter able to multitask, follow up, and complete tasks on time with minimal supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Must have, or be able to acquire within one year, in-depth knowledge of and understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the position.
• Basic skills using personal computers, Microsoft Office Suite software, email, and enterprise-specific programs; basic understanding of electronic systems and components.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information one-on-one.
• Ability to perform basic arithmetic, including operations with two-digit numbers and multiplication and division using 5s, 10s, and 100s, including with units of American money, weight, volume, or distance.
• Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several variables in standardized situations.
• Must be able to work in a smoking environment and agree to maintain a drug-free workplace.
• Gaming facility employees must obtain required certification or licensure, which includes a full background check, as a condition of continued employment.
• Regularly use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. Frequently stand, walk, and climb or balance; occasionally sit, talk, and hear.
• Regularly lift or move up to 25 pounds, frequently up to 50 pounds, and occasionally up to 150 pounds with assistance.
• Close, distance, and color vision.

Responsibilities

• Promote and provide excellent guest service to internal and external guests.
• Follow up on technician assignments and progress.
• Inspect slot machines on the floor and complete repairs.
• Respond to service calls in a timely manner.
• Work with TGO and the state to perform machine inspections.
• Ensure timely and efficient repair and maintenance of slot machines.
• Assist with and resolve machine-related guest complaints and game disputes.
• Maintain accurate spreadsheets of slot machine locations.
• Help determine the cause of errant tickets from the slot accounting system.
• Complete fill-in records and logs properly.
• Perform machine relocations and installations as assigned.
• Enforce and ensure compliance with policies and procedures.
• Maintain dependable attendance, with extremely infrequent absences or lateness.
• Perform other assigned special projects and duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED