Slot Technician II
About The Position
The Slot Technician II performs preventive maintenance, troubleshooting, and component-level repairs on slot machines and table games equipment. The role maintains equipment to approved standards and schedules, keeps repair records, inspects new machines and conversion kits before installation, and carries out equipment moves, installations, and gaming-floor reconfigurations. The technician performs emergency repairs in accordance with manufacturer guidelines and departmental procedures, investigates slot variances and suspected cheating attempts, and reports faults and operational information to management. The position works with the Gaming department and Management to support smooth technical operations, communicates breakdowns and potential solutions to team members, and assists guests and other departments in providing excellent service. The technician is responsible for the security of issued keys, radios, and other devices, follows company safety standards, attends required training, and may assist with training new employees. The role also requires understanding and following the Company Compulsive and Problem Gambling Plan, including rules against serving minors or intoxicated persons, and performing other assigned tasks.
Requirements
- Ability to perform arithmetic using whole numbers, common fractions, and decimals, and work with concepts such as probability and statistical inference.
- Ability to read, comprehend, and write English.
- Ability to follow written and oral instructions to carry out work assignments.
- Ability to learn and use electronic test equipment and related tools.
- Ability to interact with mobile devices, touch screens, and computers.
- Strong computer skills and ability to learn new programs quickly.
- Complete understanding of applicable departmental, company, and New York State Gaming Commission rules and regulations.
Responsibilities
- Perform ongoing preventive maintenance on slot machines and table games equipment and maintain repair records.
- Maintain equipment according to approved standards and schedules.
- Assist guests with property and game information.
- Perform gaming-related emergency repairs and maintenance in accordance with manufacturer guidelines and departmental procedures.
- Inspect new machines and conversion kits before installation on the gaming floor.
- Move, install, and reconfigure slot machine and table games equipment on the gaming floor.
- Liaise with the Gaming department and Management about technical operations.
- Report new faults and other relevant information to management.
- Troubleshoot and repair electronic gaming equipment to the component level.
- Communicate operational and technical breakdowns and provide solutions to team members.
- Investigate slot variances and identify and correct possible causes in accordance with company policies.
- Investigate slot cheating attempts, malfunctions, and substandard equipment repairs in assigned areas.
- Assist departments in providing outstanding guest service.
- Maintain security of issued keys, radios, and other devices and comply with company safety standards.
- Attend required training meetings.
- Assist in training new employees as directed.
- Understand and follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors and intoxicated persons.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
