Slot Tech Supervisor (Full Time)
About The Position
The Slot Tech Supervisor oversees routine daily maintenance of slot equipment and ticket printer technology, including new game, system game, and player-tracking hardware installation. The supervisor trains entry-level technicians and maintenance personnel in equipment installation, troubleshooting, and repair, and supervises less senior technicians. The position directly supervises Slot Technicians during an assigned shift, including planning and assigning work, directing and evaluating performance, and disciplining employees in accordance with organizational policies, procedures, and applicable laws. It also supports excellent guest service and ensures compliance with applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.
Requirements
- High school diploma or GED.
- A two-year degree in electronics, two years of slot-field-related experience and/or training, or an equivalent combination of education and experience.
- Ability to lead and instruct others, organize tasks, and complete projects with minimal supervision.
- Ability to use standard PC software.
- Experience operating standard test equipment, such as oscilloscopes, DMMs, and CRT testers, and handheld tools.
- Ability to read electrical schematics and wiring diagrams, understand technical manuals, and apply written instructions in field operations.
- Ability to communicate in English.
Nice To Haves
- Two years of supervisory experience preferred.
- Previous gaming experience preferred.
Responsibilities
- Supervise new installations, floor movement, and removal of slot machines as assigned by the Director and/or Slot Technical Projects Supervisors.
- Perform and supervise replacement of chips, logic boards, currency acceptors, coin acceptors, and hopper components as needed.
- Perform maintenance, repairs, and diagnostics on slot machines, progressive systems, casino signage, and online tracking-system hardware.
- Schedule and review staffing levels to provide optimum service and support while controlling costs.
- Develop existing staff and conduct employee evaluations.
- Conduct interviews and hire Slot Technicians.
- Establish and manage training programs and procedures to control and reduce lost-time injuries.
- Report inventory usage to ensure appropriate replacement of parts, equipment, tools, and supplies.
- Complete required daily logs, including inventory, duty logs, inventory use, and other required documentation.
- Report unusual activities or occurrences involving slot equipment to the Director.
- Provide excellent guest service.
- Comply with applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.
- Train entry-level technicians and maintenance personnel in installation, troubleshooting, and repair.
- Plan, assign, and direct work, and appraise and discipline employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
