Slot Floor Supervisor (Full Time)
About The Position
The Slot Floor Supervisor assists the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers in an assigned section of the casino floor. The role supervises slot operations, gaming machines, customer service, and assigned Slot Department personnel, and handles gaming machine and guest-service issues. The supervisor also performs Slot Attendant duties as required and complies with applicable Tribal Regulations, internal controls, and company policies and procedures. The position requires a high school diploma or GED, one to two years of strong customer-service experience, and at least six months of prior Slot experience. Strong computer skills, including the ability to use MS Office applications, are required. The role calls for strong customer-service, teamwork, and leadership skills; confidentiality; adaptability to changing priorities; and the ability to balance, control, and report significant cash accountability during an assigned shift. The individual must be able to stand, move, and work throughout office and property areas, walk up to one mile, climb stairs, and sit at a workstation for the duration of a shift. The work may involve a smoke-filled environment. The employee is typically housed in an office, though noise may increase in the casino. The role requires intermittent handling of goods weighing at least 25 pounds and sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, and multi-line telephone.
Requirements
- High school diploma or GED.
- One to two years of strong customer-service experience.
- Six months or more of previous Slot experience.
- Strong computer skills, including ability to use MS Office applications.
- Strong customer-service and teamwork skills to serve a diverse customer base.
- Strong leadership skills and ability to serve internal and external customers.
- Ability to maintain high confidentiality.
- Ability to adapt quickly to changing priorities.
- Ability to balance, control, and report significant amounts of cash accountability on an assigned shift.
- Ability to stand, move, and work throughout office and property areas; walk up to one mile; climb stairs; and sit at a workstation for the duration of the shift.
- Ability to work in a smoke-filled environment.
- Ability to intermittently grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds.
- Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi-line telephone.
Responsibilities
- Provide excellent customer service.
- Handle gaming machine and guest-service-related issues.
- Assist with hiring, training, and disciplinary actions for Slot Department personnel.
- Supervise slot operations, gaming machines, customer service, and assigned Slot Department personnel on the casino floor.
- Adhere to all aspects of the Anti-Money Laundering Program, including Title 31 cash transactions, suspicious activity reporting, and customer identification requirements.
- Oversee Slot Attendants and Hi Limit Cashiers in assigned areas.
- Issue complimentary services in accordance with internal control authorizations.
- Approve slot machine payoffs in the assigned area and key over Slot Jackpots.
- Maintain working knowledge of the property and current and upcoming special events.
- Stay informed about current industry trends.
- Perform Slot Attendant duties as required.
- Comply with applicable Tribal Regulations, internal controls, and policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
