H5020 SLOT FLOOR SUPERVISOR TC
About The Position
Responsible for the day-to-day operation and conduct of the entire slot machine floor during an assigned shift and for monitoring Slot Floor Attendants’ performance. The Slot Shift Supervisor resolves Slot Machine Department conflicts, ensures customers are served promptly and courteously, and supports the department’s operational, regulatory, and service standards. The role includes supervising staff, scheduling and training attendants, protecting the department bankroll and casino integrity, handling customer disputes and slot machine transactions, and reporting technical issues. The position also requires obtaining and maintaining a gaming license.
Requirements
- High school diploma or GED, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Must be able to obtain and maintain a gaming license.
- Excellent computer skills, including Microsoft Word, Excel, and PowerPoint, and the ability to use Microsoft Outlook and Internet Explorer efficiently.
- Strong organizational skills.
- Excellent oral and written communication skills.
- Ability to meet the physical demands of the job, including standing for several hours and occasionally lifting or moving up to 50 pounds.
- Ability to use handheld communications devices.
- Must meet IMGR&C values and standards, including accountability, productivity, acceptance, communication, hospitality, enthusiasm, teamwork, and respectful conduct.
Nice To Haves
- Supervisory experience preferred.
- Mescalero Apache Tribal preference.
- Bicultural experience preferred.
Responsibilities
- Prepare and complete attendance reports.
- Monitor staff performance and ensure adherence to casino policies, procedures, and the Internal Control System.
- Prepare weekly schedules for Slot Floor Attendants and assign specific work areas on the slot floor.
- Train and evaluate Slot Department Floor Attendants.
- Maintain awareness of floor activity and protect the Slot Department bankroll, the playing public, and casino integrity.
- Act as a host and explain slot machine details to team members and customers as necessary.
- Maintain an imprested bank to make change for guests on the casino floor.
- Assist with developing and implementing Slot Department policies and procedures.
- Ensure required federal currency transaction reporting paperwork for the Slot Department is completed properly.
- Settle customer disputes on the slot floor or refer them to the Lead Supervisor or Slot Manager.
- Supervise the temporary and permanent removal of funds from slot machines.
- Perform, supervise, or verify slot machine transactions when necessary.
- Report technical problems to Slot Technicians so they can be repaired quickly.
- Adhere to regulatory, resort, departmental, and casino policies and procedures and the casino Internal Control Structure.
- Attend required Marketing Special Events and concerts.
- Provide information and handoff details needed by the next shift; report guest complaints, compliments, and conditions where resort grounds or equipment do not meet standards.
- Take ownership of guest problems and resolve conflicts between individuals, supporting teamwork and guest satisfaction.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
