Slot Floor Worker

Wildhorse Resort & Casino•Pendleton, OR

16h

About The Position

The Slot Floor Worker provides front-line guest service to casino gaming customers, serving as a host/hostess and cashier and assisting with customer needs to promote slot play. The role supports guest satisfaction through prompt, friendly service; cash handling; game and promotion knowledge; floor surveillance; and coordination with other service areas. The position also includes routine slot machine maintenance, safe equipment handling, compliance with applicable regulations and department procedures, and maintaining a clean, safe, and welcoming environment. Duties may be modified or assigned based on business needs.

Requirements

At least six months of front-line customer service experience.
Strong money-handling skills, including counting, making change, and balancing a cash bank in a fast-paced environment.
Ability to stand and walk for long periods in a noisy environment and perform repetitive motions with wrists, hands, and fingers.
Effective verbal communication skills, including the ability to provide instructions and respond to questions, and exceptional interpersonal skills.
Professional demeanor, including appropriate appearance and a positive attitude toward employees and guests.
High-Security Gaming License clearance.
At least 21 years of age.

Nice To Haves

Ten-key experience.

Responsibilities

Provide prompt, efficient, and friendly service to support customer satisfaction and casino play.
Check out and maintain accurate counts of slot banks, including required cash handling and paperwork procedures.
Provide guest cash services, including making change, assisting with ticket retrieval, and verifying and assisting with jackpot payouts.
Know the games in play, special events and activities, casino promotions, and operational information to support guest service.
Maintain close floor surveillance in assigned areas to detect player irregularities or deviations from established procedures.
Perform routine slot machine maintenance and obtain assistance from slot technicians when needed.
Coordinate guest service needs with beverage and food servers, transportation, and other service areas.
Greet guests promptly, offer assistance, and minimize their wait times.
Rotate continually through assigned areas to anticipate and provide guest service.
Handle customer inquiries and provide play assistance, referring disputes or conflicts to a supervisor.
Comply with regulatory laws, PP&P, department policies and procedures, and safety codes.
Promote a clean, safe, healthy, and friendly work environment and promptly report concerns to a supervisor.
Handle equipment, tools, and materials safely.
Treat employees courteously and respectfully in support of internal guest service standards.
Perform other related customer service duties as assigned.