Slot Tech Supervisor (Full Time) (37651)
About The Position
Responsible for supervising routine daily maintenance of slot equipment and ticket printer technology, including new game installation, system game installation, and player-tracking hardware installation. The position trains entry-level technicians and maintenance personnel in installation, troubleshooting, and repair of this equipment, and supervises less-senior technicians. The supervisor oversees assigned slot-machine installations, floor movements, and removals; equipment maintenance and diagnostics; staffing, employee development, and evaluations; hiring; training programs; inventory reporting; and required documentation. The role also reports unusual equipment-related activity, provides guest service, and ensures compliance with applicable internal controls, standard operating procedures, and tribal regulations.
Requirements
- High school diploma or GED.
- A two-year degree in electronics, or two years of slot-field-related experience and/or training, or an equivalent combination of education and experience.
- Ability to lead and instruct others, organize tasks, and complete projects with minimal supervision.
- Ability to use standard PC software.
- Experience operating standard test equipment, such as oscilloscopes, DMMs, and CRT testers, and using hand tools.
- Ability to read electrical schematics and wiring diagrams, understand technical manuals, and apply written instructions in field operations.
- Ability to communicate in English.
Nice To Haves
- Two years of supervisory experience preferred.
- Previous gaming experience preferred.
Responsibilities
- Supervise new installations, floor movements, and removal of slot machines as assigned by the Director and/or Slot Technical Projects Supervisors.
- Perform and supervise replacement of chips, logic boards, currency acceptors, coin acceptors, and hopper components as necessary.
- Perform maintenance, repairs, and diagnostics on slot machines, progressive systems, casino signage, and online tracking-system hardware.
- Schedule and review staffing levels to provide service and support while controlling costs.
- Develop existing staff and conduct employee evaluations.
- Interview and hire Slot Technicians.
- Establish and manage training programs and procedures to control and reduce lost-time injuries.
- Report inventory usage to ensure appropriate replacement of parts, equipment, tools, and supplies.
- Complete required daily logs, including inventory, duty logs, inventory use, and other required documentation.
- Report unusual activities or occurrences involving slot equipment to the Director.
- Provide excellent guest service.
- Comply with applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.
- Directly supervise Slot Technicians during the assigned shift, including planning, assigning, and directing work and appraising and disciplining employees.
- Train entry-level technicians and maintenance personnel in installation, troubleshooting, and repair of relevant equipment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
