SLOT TECH SUPERVISOR

Chukchansi Gold Resort & Casino•Coarsegold, CA

80d•$43,000 - $58,000•Onsite

About The Position

Responsible for the direct supervision of the Slot Technicians and the overall repair and maintenance of all electrical and mechanical slot machines under the direction of the Slot Tech Manager. This role involves interacting effectively with the public and Team Members, performing excellent guest service, and developing positive guest relations while ensuring the safety and security of all guests and Team Members. The position requires thorough technical knowledge of slot machines and peripheral equipment, including diagnosing and repairing printed circuit board problems and identifying slot equipment malfunctions. The supervisor will assist the Slot Tech Manager with daily activities, work performance, documentation (slot moves, conversions, installs, maintenance and repair logs, purchase orders, requisitions), delegating projects, and training Slot Technicians. Additionally, the role involves reviewing reports and statistical data, handling guest service and minor disputes, and developing/maintaining inventory control in the Tech Shop. The supervisor must maintain consistent attendance and perform any reasonable request made by management.

Requirements

High School diploma or GED required.
Five or more years experience in electronics and maintenance of technical equipment required.
Two years experience at the supervisory or management level and/or combination of both.
Must be computer literate.
Must be fluent with Microsoft Office, Excel, Word, and Access.
Must be able to work effectively with fellow Team Members as well as management and Team Members from all departments.
Must possess supervisory and good interpersonal skills.
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to write routine reports and correspondence.
Must be able to speak effectively before groups of guests or Team Members.
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Experience maintaining gaming devices or slot machines preferred.
Electronic degree preferred.

Responsibilities

Directly supervises Slot Tech Staff.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
Interacts effectively with the public and Team Members.
Performs excellent guest service at all times.
Interacts positively with guests and Team Members and deals with difficult guests in all types of conditions.
Develops and maintains positive guest relations and ensures the safety and security of all guests and Team Members.
Possesses thorough technical knowledge of slot machines and all slot peripheral equipment.
Diagnoses and identifies printed circuit board problems for repair.
Researches and diagnoses slot equipment malfunctions and gives guidance and instruction to Slot Technicians.
Assists the Slot Tech Manager in successful supervision of daily activities and work performance of the Slot Technicians.
Assists the Slot Tech Manager with required documentation of slot moves, conversions, installs, maintenance and repair logs, purchase orders and requisitions for slot machine parts and supplies, delegating projects and training of Slot Technicians.
Assists the Slot Tech Manager in reviewing reports and statistical data for malfunctions or other problems and implements appropriate maintenance and repair lists.
Handles guest service and minor guest disputes.
Develops, implements and maintains inventory control in the Tech Shop.
Possesses the understanding and knowledge of slot machines and peripheral equipment.
Maintains a consistent, regular attendance record.
Ushers as needed by management for events.
Performs any reasonable request made by management.