Slot Host (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

4d•Onsite

About The Position

The Slot Host patrols assigned sections of the slot floor to create an upbeat, high-energy guest experience, build customer loyalty, and support casino operations. The role involves explaining slot games and machine functionality, responding to service requests, handling jackpot payments and other transactions, resolving guest complaints, and keeping slot areas clean and secure. The Slot Host also promotes property amenities, events, and Total Rewards, participates in team information sessions, and supports department and property initiatives. The position requires adherence to gaming regulations and company policies, accurate handling of money and paperwork, and maintaining valid gaming licenses. Work takes place in a fast-paced casino environment with frequent customer contact, high noise levels, bright lights, dust, and secondary smoke. The listed shift is Late Swing, 7 p.m. to 4:30 a.m.; schedules may vary with business needs.

Requirements

High school diploma or equivalent.
Basic data-entry and computer skills.
Basic math skills.
Must be at least 21 years of age.
Must be flexible with scheduling, including nights, holidays, and weekends.
Must present a well-groomed and professional appearance.
Must be able to lift, push, pull, and carry at least 40 pounds.
Must be able to turn keys constantly.
Must be able to bend, crouch, kneel, and twist.
Must be able to work in areas with secondary smoke, high noise levels, bright lights, and dust.
Position involves 10% standing and 90% walking, with some pushing, twisting, and climbing and frequent bending, kneeling, and stooping.
Must be able to respond to touch, speech, smell, aural, and visual cues; maneuver throughout the casino; and remain on their feet for long periods.
Must be able to work in a fast-paced environment involving constant customer contact.
Must be flexible because the schedule may vary based on business operational requirements.

Nice To Haves

Previous money-handling experience.

Responsibilities

Patrol assigned sections of the slot floor and look for opportunities to delight guests.
Create a fun, high-energy slot entertainment experience by celebrating wins and building players’ perception of luck.
Provide attentive, upbeat, and enthusiastic service during guest interactions and build loyalty through company service initiatives.
Explain slot floor functionality, including Fast Cash and ticket-in/ticket-out operations, and proactively explain games.
Respond to service requests in the appropriate order, including slot dispatch calls, slot candle lights, radio requests, and guest requests.
Verify and countersign hand-paid jackpots; accurately pay jackpots and conduct player buy-in transactions.
Resolve guest complaints using approved Service Recovery procedures, with urgency and empathy.
Keep slot areas clean, secure, and well maintained; correct minor machine malfunctions, including coin jams, printer errors, bill validators, and slot light repairs.
Participate in slot machine upgrades and implementation of new initiatives.
Follow regulatory, departmental, and company policies, including gaming laws and licensing requirements; keep required gaming licenses current.
Maintain accurate monetary transactions and paperwork; count down and reconcile the bank or wallet at the end of the shift.
Participate in team-building Buzz sessions to share information about property events and improve guest service and survey scores.
Support state-mandated age restrictions through Project 21.
Promote Harrah’s values, ethics, Code of Commitment, brand amenities, property events, and property-wide initiatives.
Cross-sell amenities and events, promote Total Rewards, and open new customer accounts.
Maintain in-depth game knowledge and serve as a role model for other employees.
Complete other duties as assigned.