Slot Host (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

3d•Onsite

About The Position

The Slot Host enhances guests’ slot entertainment experience by creating an upbeat, high-energy environment, recognizing wins, building players’ perception of luck, and providing attentive service. The role includes responding to guest and machine service requests, explaining slot games and floor functionality, resolving complaints, processing jackpots and player transactions, and maintaining assigned slot areas. The Slot Host also promotes loyalty programs, property amenities, and events while complying with gaming regulations and company policies. The position requires frequent guest interaction and flexibility to work a schedule that may vary with business needs.

Requirements

High school diploma or equivalent.
Basic data-entry and computer skills.
Basic math skills.
Must be at least 21 years of age.
Must be flexible to work nights, holidays, and weekends; schedule may vary with business needs.
Must present a well-groomed and professional appearance.
Must be able to lift, push, pull, and carry at least 40 pounds; additional requirements specify lifting and carrying objects up to 25 pounds.
Must be able to turn keys constantly.
Must be able to bend, crouch, kneel, twist, stoop, push, and climb.
Must be able to work in areas with secondary smoke, high noise levels, bright lights, and dust.
Position involves approximately 10% standing and 90% walking, frequent bending, kneeling, and stooping, and being on one’s feet for long periods.
Must be able to respond to touch, speech, smell, auditory, and visual cues.
Must be able to work in a fast-paced environment with constant customer contact and maneuver throughout the casino.

Nice To Haves

Previous money-handling experience.

Responsibilities

Patrol assigned sections and look for opportunities to surprise and delight guests.
Create a fun, high-energy slot environment by celebrating wins and building players’ perception of luck.
Provide attentive, upbeat, and enthusiastic service during guest interactions and follow company-trained guest service initiatives.
Explain slot floor functionality, including Fast Cash ticket-in/ticket-out.
Respond to service requests from slot dispatch, slot candle lights, radio, and customers in the appropriate order while meeting department service standards.
Verify and countersign hand-paid jackpots; accurately pay jackpots and perform player buy-in transactions.
Resolve guest complaints using approved Service Recovery procedures, with urgency and empathy.
Keep slot areas clean, secure, and well maintained; correct minor machine malfunctions such as coin jams, printer errors, bill-validator issues, and slot-light repairs.
Participate in slot machine upgrades and implementation of new initiatives.
Follow regulatory, departmental, and company policies, including gaming laws and licensing requirements; keep required gaming licenses valid and current.
Maintain monetary and paperwork accuracy, and count down and reconcile the bank or wallet at the end of the shift.
Participate in team-building Buzz sessions to exchange information about property events and improve guest service and survey scores.
Support compliance with state-mandated age restrictions through Project 21.
Promote Harrah’s brand amenities, property events, and Total Rewards; cross-sell and open new customer accounts.
Stay informed about changing promotional events and services, and maintain in-depth game knowledge to proactively explain games to customers.
Partner with other departments to understand and promote property-wide initiatives and programs.
Model professional conduct, uphold the Code of Commitment and company values, and encourage colleagues to do the same.
Complete other duties as assigned.