Slot Attendant/Host (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

6d•Onsite

About The Position

The Slot Attendant/Host monitors assigned slot areas and provides friendly, attentive guest service. The role helps create an enjoyable slot experience by maintaining machines, providing efficient change and jackpot service, and promoting customer programs and events. It also involves explaining games and slot-floor features, building customer loyalty, and supporting casino-wide initiatives while following gaming regulations and company policies.

Requirements

High school diploma or equivalent.
Basic data-entry and computer skills.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to respond to common inquiries or complaints from customers and employees.
Willingness to work non-traditional days and hours.
Well-groomed and professional appearance.
Ability to lift, push, pull, and carry up to 40 pounds.
Ability to turn a key constantly.
Ability to stand and walk for seven hours throughout the day and maneuver around the casino slot area for extended periods.
Ability to bend, crouch, kneel, and twist.
Ability to work in a stressful environment and tolerate secondary smoke, bright lights, and high noise levels.
Must hold a valid gaming permit; permit classification listed as Non-Key.

Nice To Haves

Previous money-handling experience.

Responsibilities

Patrol assigned sections and look for opportunities to enhance guests’ experiences.
Create a fun, high-energy environment by celebrating slot wins and engaging with guests.
Provide attentive, upbeat service and build customer loyalty through company service initiatives.
Explain slot-floor features, including Fast Cash and ticket-in/ticket-out functionality.
Prioritize and respond to service requests, including slot dispatch requests, candle lights, radio calls, and guest requests, while meeting department standards.
Verify and countersign hand-paid jackpots, pay jackpots accurately, conduct player buy-ins, and count down and reconcile the bank or wallet at shift end.
Resolve guest complaints with urgency and empathy using approved Service Recovery procedures.
Keep slot areas clean, secure, and well maintained; correct minor machine issues such as coin jams, printer errors, bill-validator problems, and slot-light repairs.
Participate in slot-machine upgrades and implementation of new initiatives.
Follow regulatory, departmental, and company policies, maintain valid gaming licenses, and ensure monetary and paperwork accuracy.
Participate in team-building Buzz sessions to share information about property events and improve guest service and survey scores.
Support state-mandated age restrictions through Project 21.
Promote Caesars’ brand amenities, property events, and Total Rewards; cross-sell and open new customer accounts.
Stay informed about promotional events and services, maintain in-depth game knowledge, and explain games to customers.
Use system-centric technology and tools such as Reel Rewards.
Partner with other departments to understand and promote property-wide initiatives and programs.
Act in accordance with Caesars Entertainment’s Code of Commitment and endorse its business objectives, ethics, and values.