Casino Host, Marketing (Caesars New Orleans)
About The Position
The Casino Host enhances gaming revenue growth by developing the customer base, maintaining relationships with valued gaming guests, and marketing gaming products to potential high-limit guests. The role provides exceptional service to VIPs and other guests, supports marketing events and promotions, and makes complimentary decisions based on tracked customer play. The host works across departments, maintains confidentiality of VIP information, and complies with company policies and Louisiana gaming regulations. The role may require flexible scheduling, extended hours for special events, and limited overnight travel.
Requirements
- At least two years of guest services experience; sales or marketing experience is preferred.
- Ability to think independently and make decisions that maximize customer service and program profitability.
- Ability to manage time effectively and perform multiple tasks simultaneously.
- Excellent interpersonal, communication, problem-solving, and analytical skills.
- Excellent customer service skills and networking abilities.
- Local community involvement and commercial and industry awareness.
- Ability to resolve challenging situations gracefully.
- Strong telemarketing skills.
- Ability to work effectively across departments, independently, and with self-motivation.
- Resourcefulness and motivation in seeking new VIP opportunities.
- Professional, well-groomed appearance.
- Willingness to adhere to Louisiana gaming regulations and guidelines.
- Fluency in spoken and written English.
- Ability to listen and respond to visual and aural cues.
- Ability to move quickly around the property and continuously maneuver around the office and casino.
- Ability to stand or sit for long periods, bend, crouch, kneel, twist, and work at a desk.
- Manual dexterity to operate a computer and other necessary office equipment.
- Ability to respond calmly and make rational decisions when handling guests’ needs.
- Willingness to work any shift and any day when necessary, including nights, weekends, holidays, and extended hours during special events; limited overnight travel may be required.
Nice To Haves
- College degree or equivalent experience.
- Casino marketing or host, sales, or account management experience; marketing, luxury hotel services, or other sales experience is a plus.
- Experience in a casino or hotel environment.
Responsibilities
- Welcome guests, provide exceptional customer service, and encourage enrollment in the New Card sign program.
- Follow relevant policies and procedures.
- Communicate with co-workers, table and slot team members, supervisors, and guests.
- Work with Marketing in hosting special events.
- Arrange special services for players based on their play.
- Meet and greet players on the casino floor at special events or promotions.
- Make sound complimentary decisions based on tracked customer play.
- Greet and host customers while maintaining courtesy, friendliness, and a hospitable attitude.
- Provide hands-on, real-time service for VIP customers who have relationships with player development team members.
- Provide exceptional guest service to internal and external customers.
- Continue to drive business and remain informed about competitive promotional methods.
- Meet attendance guidelines and adhere to departmental and company policies.
- Maintain confidentiality of VIP information.
- Perform other duties as assigned by Management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
