Casino Marketing Coordinator (Caesars New Orleans)
About The Position
The Casino Marketing Coordinator provides essential support to the Marketing, Casino Marketing, Player Development, and National Marketing teams. Working closely with property Marketing and Casino Marketing leadership, the Coordinator helps uphold department standards and meet guest needs. The role assists with floor greets, charter and National Casino Marketing programs, marketing events and promotions, guest service, data and reporting, and administrative and operational tasks. The position also supports national trips and guest programs, helps ensure accurate prize fulfillment, and maintains the confidentiality of sensitive guest and company information.
Requirements
- Must be at least 21 years of age and able to obtain a Louisiana gaming license.
- Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or a related field.
- At least 2–3 years of experience in marketing, events, hospitality, guest services, or administrative support.
- Excellent guest service, interpersonal, communication, team-building, and problem-solving skills.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Ability to respond calmly to numerous customer demands and handle difficult situations.
- Ability to work any day or shift and long hours as required, including flexible hours, nights, weekends, and holidays.
- Ability to handle multiple functions at once while staying organized and attentive to detail.
- Professional appearance and demeanor.
- Ability to lift up to 25 pounds, move quickly around the casino floor, bend, stoop, crouch, kneel, twist, balance, and stand and walk for long periods.
- Ability to respond to visual and aural cues; schedule flexibility is required.
Nice To Haves
- Experience working in casino, entertainment, or event coordination.
- Familiarity with player-tracking systems, CRM tools, or casino management software.
Responsibilities
- Work with Casino Marketing leaders to help ensure the department runs efficiently.
- Gather analytical data as requested and assist with VIP guest needs, promotional events, VIP Services coverage, and other areas as required by Casino Marketing or Marketing.
- Greet guests on the casino floor, provide property information, and help elevate the guest experience.
- Support Casino Hosts, Executive Hosts, and Marketing team members during events, peak business periods, and special promotions.
- Assist with guest inquiries, reservations, and reinvestment and comp fulfillment according to company guidelines.
- Provide administrative and operational support, including campaign preparation, promotional materials, and communication distribution.
- Maintain departmental calendars, timelines, project tracking, and marketing collateral inventory.
- Assist National Casino Marketing with charter program needs and support national trips, national guest programs, and corporate-driven marketing needs.
- Serve as a frontline representative for charter guests and help ensure a smooth, welcoming experience.
- Support Marketing, Player Development, and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment.
- Maintain the integrity of customer and event data across marketing platforms.
- Organize files, maintain departmental supplies, and support general office functions.
- Assist with internal communication of promotional rules, event timelines, and marketing updates.
- Maintain the confidentiality of sensitive guest and company information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
