Slot Attendant/Host (Caesars New Orleans)
About The Position
The Slot Attendant/Host monitors assigned slot sections and provides positive, friendly service to guests. The role helps keep slot players engaged by maintaining machines, providing efficient change service, and promoting customer programs and events, including Total Rewards and slot tournaments. The attendant creates a fun, high-energy environment, explains games and slot-floor functions, responds to service requests, and supports guest loyalty and satisfaction. The position also includes resolving guest concerns, maintaining clean and secure slot areas, correcting minor machine malfunctions, handling money and paperwork accurately, paying jackpots, and reconciling a bank or wallet at the end of a shift. Team members must follow gaming regulations and company policies, keep required gaming licenses current, and promote property-wide initiatives and Caesars amenities. The work takes place in a casino slot area and requires standing and walking for extended periods, frequent key turning, and the ability to lift, push, pull, and carry up to 40 pounds. The role requires tolerance for a stressful environment, secondary smoke, bright lights, and high noise levels. Non-traditional days and hours may be required.
Requirements
- High school diploma or equivalent.
- Basic data-entry and computer skills.
- Basic math skills.
- Ability to read, write, speak, and understand English.
- Ability to respond to common inquiries or complaints from customers and employees.
- Willingness to work non-traditional days and hours.
- Well-groomed and professional appearance.
- Ability to lift, push, pull, and carry up to 40 pounds.
- Ability to turn a key constantly.
- Ability to stand and walk for seven hours throughout the day and maneuver around the casino slot area for long periods.
- Ability to bend, crouch, kneel, and twist.
- Ability to handle a stressful environment and tolerate secondary smoke, bright lights, and high noise levels.
Nice To Haves
- Previous money-handling experience.
Responsibilities
- Patrol assigned slot sections and look for opportunities to delight guests.
- Create a fun, high-energy slot entertainment experience by celebrating wins and building players’ perception of luck.
- Maintain attentive, upbeat, and enthusiastic behavior during guest interactions.
- Develop customer loyalty through company-directed guest service initiatives.
- Explain slot-floor functions, including Fast Cash and ticket-in/ticket-out.
- Prioritize and respond to service requests, including slot dispatches, candle lights, radio calls, and customer requests, in accordance with service standards.
- Verify and countersign hand-paid jackpots.
- Resolve guest complaints using approved Service Recovery practices, with urgency and empathy.
- Keep slot areas clean, secure, and well maintained.
- Correct minor machine malfunctions, including coin jams, printer errors, bill-validator issues, and slot-light repairs.
- Participate in slot-machine upgrades and the implementation of new initiatives.
- Follow regulatory, departmental, and company policies, including applicable gaming laws and guidelines, and keep required gaming licenses valid and current.
- Maintain monetary and paperwork accuracy within department standards.
- Pay jackpots accurately, perform buy-in transactions, and count down and reconcile the bank or wallet at the end of the shift.
- Participate in team-building “Buzz” sessions to exchange information about property events and improve guest service and department survey scores.
- Support compliance with state-mandated age restrictions through Project 21.
- Act in accordance with Caesars Entertainment’s business objectives, ethics, values, and Code of Commitment.
- Partner with other departments to understand and promote property-wide initiatives and programs.
- Promote and cross-sell Caesars brand amenities and property events.
- Open new customer accounts by promoting Total Rewards and cross-selling.
- Stay informed about changing promotional events and services.
- Maintain in-depth game knowledge and proactively explain games to customers.
- Use system-centric technology and tools, such as Reel Rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
